Claims

Would you like to submit a claim (delayed or canceled flight, difficulties at the airport, etc.)? You can contact us via fax or by mail.

By fax to: +202 258 05 797

By mail to:
Customer Care Department
11 Rue Kasr El Nil
Le Caire Egypte



If you are abroad, please connect to your country´s Air France site (accessible via www.airfrance.com) and visit the “Contact us” section to obtain the local customer service phone number.

Connect with us through social media

Our web teams are standing by to answer any questions you may want to ask through Twitter or on Facebook. Please send us your personal information (booking reference, Flying Blue number) by private message only.
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