Contact us

Air France does its best to answer your questions and meet your needs. Please visit our FAQ or contact one of our agents.
Social movement from 29 october until 2 november
In order to have informations on flights in real time, modify your reservation or make a refund request, do not hesitate to check our client informations page.

Access to client informations
From flight delays and refund requests to missing or damaged baggage and lost property, Air France is here to help. We do our best to find a quick and effective solution for you

Requesting a ticket refund

A refund is subject to the conditions of the fare you purchased.

Connect with us through social media

Our web teams are standing by to answer any questions you may want to ask through Twitter or on Facebook. Please send us your personal information (booking reference, Flying Blue number) by private message only.

Making a claim

Do you wish to make a request or send a positive feedback?

Declaring a baggage incident or lost property

Did you leave any personal belongings or carry-on baggage onboard an Air France aircraft, in a waiting room or at a check-in desk? Were you unable to locate your baggage on arrival or was it damaged? We do our best to help you resolve these issues.

Contacting Flying Blue

For all questions concerning your loyalty program and using your Miles, contact Flying Blue directly.

Other Air France contacts

- Telephone sales To purchase your ticket by telephone, please call (963) (11) 37 90 800 - Saphir With Saphir, we do our best to make traveling easier for reduced mobility passengers. - Air France ticket offices Find addresses and contact information for Air France ticket offices around the world.
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