Contact us

If you need help using our website or from flight delays and refund requests to missing or damaged baggage and lost property, Air France is here to help.
We do our best to find a quick and effective solution for you.

Online help and contacts

Do you need help using our website ?
Our online help service is available to answer your questions about :
- booking and purchasing tickets,
- printing your boarding card,
- receiving a trip reminder,
- requesting a receipt which will be sent within one week after your request.

From Monday to Friday 10:00 AM to 06:00 PM

Make a suggestion

Help us provide online services that best respond to your needs by sending us your feedback about the website.

Requesting a ticket refund

A refund is subject to the conditions of the fare you purchased

Making a claim

Do you wish to make a request or send a positive feedback?

Declaring a baggage incident or lost property

Did you leave any personal belongings or carry-on baggage onboard an Air France aircraft, in a waiting room or at a check-in desk?
Were you unable to locate your baggage on arrival or was it damaged?
We do our best to help you resolve these issues.

Contacting Flying Blue

For all questions concerning your loyalty program and using your Miles, contact Flying Blue directly.

Other Air France contacts

- Saphir
With Saphir, we do our best to make traveling easier for reduced mobility passengers.
- Air France ticket offices
Find addresses and contact information for Air France ticket offices around the world.

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