Air France - Sky Team

Declaring a baggage incident or lost property

Did you leave any personal belongings or carry-on baggage onboard an Air France aircraft, in a waiting room or at a check-in desk? Were you unable to locate your baggage on arrival or was it damaged? We do our best to help you resolve these issues.

If your baggage is missing on arrival in Mauritius or in Seychelles

Report this immediately to the Air France Baggage Service at the airport where you land. A baggage file will immediately be opened. It comprises : - an inventory letter, - the local number of the Baggage Assistance Service. A file number will be given to you. Keep it safe.

If your baggage is not located within 2 days

Fill in the inventory letter given to you when the file was opened, as accurately as possible, giving :
- the color and shape of baggage,
- a detailed list and value of each items contained in the baggage.

Send this back to the Air France Baggage Assistance Service at the following address :

Air France
Service Bagages CDG.LZ
Aéroport Charles de Gaulle
B.P 10201
95703 Roissy - Charles de Gaulle Cedex
France

For the first 5 days following baggage missing

The Baggage Assistance Service of your arrival airport is responsible for following up your file.

You can contact :

Mauritius Island
Air Mauritius Baggage Service :
- Tel: (230) 603 30 72 - 603 30 73
- Fax: (230) 637 62 66
- E-mail: baggage@airmauritius.com

Seychelles Islands
Air Seychelles
- Tel: (248) 32 12 14


From the 22nd day following the loss

Air France does its utmost to find your baggage during the first three weeks following your official loss declaration.

After this time period has elapsed, if your baggage has still not been located, you are requested to contact the Customer Claim Service by email
click here or by mail at following adress :

Air France Service Clients
B.P 845
97477 Saint-Denis Cedex
La Réunion

If your baggage is missing on arrival in an other country

Report this immediately to the Air France Baggage Service at the airport where you land.
A baggage file will immediately be opened. It comprises :
- an inventory letter,
- the local number of the Baggage Assistance Service.
A file number will be given to you. Keep it safe.

If your baggage is not located within 2 days

Fill in the inventory letter given to you when the file was opened, as accurately as possible, giving :
- the color and shape of baggage,
- a detailed list and value of each items contained in the baggage.

Send this back to the Air France Baggage Assistance Service at the following address :

Air France
Service Bagages CDG-LZ
Aéroport Charles de Gaulle
BP 10201
France

For the first 5 days following the loss

The Baggage Assistance Service at your arrival airport is responsible for following up your file. You may contact the Service at the telephone number given once your baggage file is opened.

From the 22nd day following the missing

Air France does all it can to find your baggage during the first three weeks following your official loss declaration. After this time period has elapsed, if your baggage has still not been located, you are requested to contact the Customer Claim Service in your country of residence by email
click here or by mail at the following adress :

Air France Service Clients
B.P 845
97477 Saint-Denis Cedex
La Réunion

Delay claims

If your baggage has been found and delivered, but it is several days late, we cover all delay claim costs that you may have incurred owing to this inconvenience (for example, toiletries, clothes, etc.).

To receive a refund, you must send a letter (at the latest 21 days after your baggage has been delivered) supplying your expenditure documents (invoices, etc.) to the following address :

Air France Service Clients
B.P 845
97477 Saint-Denis Cedex
La Réunion

Damaged baggage

If you find that your baggage is damaged upon arrival in Mauritius or in Seychelles

Report this immediately to the Air France Baggage Service at the airport where you land.

A Damage Property Report (DPR) will be created and a file number given to you.

The Baggage Service will inform you about the procedures to follow.

Please contact the Customer Claim Service not later than 7 days after the delivery of your luggage by email
click here or by mail at the following adress :


Air France Service Clients
B.P 845
97477 Saint-Denis Cedex
La Réunion

attaching the originals of these documents :

- ticket receipt,
- boarding passes,
- luggage(s) label(s),
- the Damage Propery Report created at the airport of destination,
- luggage(s) invoice(s)

Your baggage is damaged upon arrival in another country than Mauritius or Seychelles

Report this immediately to the Air France Baggage Service at the airport where you land.
A Damage Property Report (DPR) will be created and a file number given to you.
The Baggage Service will inform you about the procedures to follow.

Please contact the Customer Claim Service not later than 7 days after the delivery of your luggage by email

click here or by mail at the following adress :
Air France Service Clients
B.P 845
97477 Saint-Denis Cedex
La Réunion

attaching the originals of these documents :
- ticket receipt,
- boarding passes,
- luggage(s) label(s),
- the Damage Propery Report created at the airport of destination,
- luggage(s) invoice(s)

If you discover that your baggage is damaged once you have left the airport.

Please contact the Baggage Service of the airport at (230) 603 30 72 or 603 30 73 (Mauritius Island) or (248) 32 12 14 (Seychelles) and not later than 7 days after the delivery of your luggage.  or the Customer Claim Service by email

click here or by mail at the following adress :
Air France Service Clients
B.P 845
97477 Saint-Denis Cedex
La Réunion

attaching the originals of these documents :
- ticket receipt,
- boarding passes,
- luggage(s) label(s),
- the Damage Propery Report created at the airport of destination,
- luggage(s) invoice(s)