At your service contact us

From flight delays and refund requests to missing or damaged baggage and lost property, Air France is here to help. We do our best to find a quick and effective solution for you.

Requesting a ticket refund

A refund is subject to the conditions of the fare you purchased.

Making a claim

Do you wish to make a request or send a positive feedback?

Declaring a baggage incident or lost property

Did you leave any personal belongings or carry-on baggage onboard an Air France aircraft, in a waiting room or at a check-in desk?
Were you unable to locate your baggage on arrival or was it damaged?

We do our best to help you resolve these issues.

Contacting Flying Blue

For all questions concerning your loyalty program and using your Miles, contact Flying Blue directly.

Flying Blue Service Desk Gulf region
Phone: +965 66866747
Fax: +33 1 58 68 68 00
Office Hours: Monday to Saturday (08:00am - 08:00pm Paris Local Time)

Postal Address:
Flying Blue
F-94852 Ivry–Sur–Seine

Other Air France contacts

-Telephone sales
To purchase your ticket by telephone, please contact us saturday to thursday 8h00-13h00 and 16h00-19h30 at +965 2471356/7/8.

Kuwait sales office address:
Shouhada street
P.O.Box 5798
Safat 13058 Kuwait

During the holy month of Ramadan, our sales office opening hours are as follow:

Ticketing Office
Opening Hours:

Saturday - Wednesday  09:30 - 15:30
Thursday  09:30 - 13:30

- Saphir
With Saphir, we do our best to make traveling easier for reduced mobility passengers.
- Air France ticket offices
Find addresses and contact information for Air France ticket offices around the world.

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