For any baggage missing on arrival,

a report must be made at the arrival station. A Worldtracer file reference number will be given to the passenger so they may follow-up on its whereabouts.
For the first 21 days baggage is missing, the passenger must contact the local baggage service department of the airport concerned.
Or they can also consult their file, using their Worldtracer file number, on the link provided on the website.
If the baggage is not located within 2 days , the inventory form should be filled in and sent to Air France by fax.
Fax number +202 258 05 797.

For any baggage damaged at the arrival,

Passengers must report damage of baggage(s) to the baggage services counter upon arrival at the airport. A DPR (Damage Property Report) will be created and a copy will be given to the passenger. Air France will contact to collect the luggage(s) and repair or replace it at no charge to the passenger. If the bag is beyond repair, replacement of the same type of bag is generally covered at no charge to the passenger.

What to do when damage is not noticed upon arrival:

Damage information must be submitted in writing within 7 days of arrival of the bags with the following information:

  • Copy of boarding pass or copy of ticket
  • Baggage claim tag
  • Type, colour, brand, size of bag
  •  Nature of damage to the bag / what / where / extent of damage

  • Postal address:
    Customer Care Department
    11 Kasr El Nil St.
  • You can also submit an electronic request by clicking on "online form".
  • Or by fax +202 258 05 797
If the damage claim is accepted, Air France will accordingly repair or replace the luggage at no cost to the passenger.

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