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  • Booking and check-in
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  • I want to change my booking or Options
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  • I want to report a missing baggage item
  • My baggage has been missing for 3 days or fewer
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  • I need a new password
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  • I want to claim compensation
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  • I want to request written proof of a delayed or canceled flight
  • I want to track an existing claim
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  • I want to cancel an Option and request a refund
  • I want to claim a refund for unexpected expenses (taxi, etc.)
I want to raise a query or give feedback about my claim
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  • I want to raise a query or give feedback about my claim
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  • I have a problem with my Option
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  • I have a problem with my HOP! Pass
  • I want to contact Air France for a different reason 
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ONLINE

We are committed to ensuring that you travel with peace of mind and that your trip is as enjoyable as possible. If, however, you are not completely satisfied with our service, we would like to hear from you!

For flights operated by Air France, Joon or KLM: If you have already made a claim for which you received a reference number, please do not submit a new form for the same request.

If your request concerns a flight operated by HOP! and your flight number begins with A5 (e.g. A51234), please submit your claim on the HOP! website.

If your flight is operated by HOP! but your ticket shows an Air France flight number (e.g. AF1234), please contact us via completing our online claim form:

Online claim form

Please clearly state your name, postal address, and contact details, your flight number and travel cabin. If you are a Flying Blue member or a frequent flyer of one our SkyTeam partners, please include your member number and tier level.

Please also include supporting documents with your letter: ticket receipt, boarding pass, original itemized receipts, etc.

Telephone

Air France in Iran
Please call:
+98 21 276 58 00 0
(National standard rates to: Iran)
Languages spoken: Hebrew, English, French
Opening hours (Tehran time)
From Monday to Wednesday: 08:00 AM to 04:30 PM
Thursday: 08:00 AM to 12:30 PM
Saturday – Sunday: 08:00 AM to 04:30 PM

Social media

Our social media teams are available for all your travel questions.