Reduced mobility and other disabilities

Is your mobility reduced due to disability, age or illness? Air France will assist you throughout your journey.

We have created a guide to help you plan your trip. You will find information, practical advice and an overview of the services that AirFrance has to offer.

Bookings and special assistance

You can book your ticket online, , contact an Air France ticket office, or contact Saphir, our assistance service for passengers with reduced mobility.

In order for us to best meet your needs, please make your request for assistance when you book your ticket, at least 48 hours before your departure.  Please go to the "Your disability" section of the website Your disability.

Some requests for assistance require additional information: traveling with a wheelchair or other personal mobility device, with a guide dog, etc. In these cases, after you book your flight online, a Saphir agent will contact you to help organize your trip.

Travel companion and medical clearance

For your safety, please check to see if you need to travel with a companion and if you need medical clearance.
Useful information
  • Consider booking a direct flight in order to ensure a smooth trip and minimize the handling of your wheelchair
  • If your trip includes a connecting flight, we recommend you allow a minimum of 1.5 hours transit time between your flights.
  • If your flight is operated by one of our airline partners, their rules will apply. Please contact a Saphir agent to find out more.

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