Can I receive a refund for an unused ticket?

It depends on your ticket and travel class. Some tickets are non-refundable, while others are refundable before the trip begins, but are subject to certain conditions. Service fees (booking fees or after-sales fees cannot be refunded.

If part or all of your ticket has not been used, you may be eligible for a tax refund. This depends on:
• the type of ticket (refundable or not, one-way or return),
• the ticket price,
• regulations in the country of purchase.

For more information, please contact your ticket point of sale.