Starting on 28 March 2010, Air France and KLM will be extending their hold baggage policy which already exists on routes to Europe, the United States and Canada to the rest of the network. Before, two different rules existed depending on the destination (piece concept or weight concept). From now on, only the piece concept will be used for all tickets issued as from 28 March 2010.
These new measures, more beneficial for customers than before, will enable Air France and KLM passengers to check in up to 3 bags free of charge weighing up to 23kg each depending on the cabin class. Flying Blue members, as from Silver status, will be able to check in an additional bag of up to 23 kg, whatever their travel class. Up to now, they benefited from an additional baggage allowance only on routes on which the weight concept applied (Silver 5kg, Gold 10kg and Platinum 20kg).
NB. For tickets issued before 28 March 2010 for travel on or after 28 March 2010:
- Baggage allowance printed on the ticket will apply.
- If the ticket is issued with the weight concept, then the excess baggage charge per kg will apply.
- If the ticket is issued with the piece concept, then the new excess baggage charges (fees) as explained below will apply.
Air France and KLM are thus confirming their intent to maintain the essential free services for all customers and to provide services which are easier to use for everyone.