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Your baggage was delayed when travelling out of Ukraine

Please contact the local Handling Agent at your destination, they will inform you how to proceed. You will be provided with a file reference, an inventory form to fill in and a preprinted envelope, addressed to our Central Baggage Handling Division in Paris.

Your baggage was delayed when returning to Ukraine

You can track your baggage using "Baggage tracking" option.
Besides, you can contact baggage search service by the telephone number: (+380 44) 281-75-39.

Central Baggage Handling Division

If you did not contact our service within 48 hours, we ask tou do send inventory form in special envelope to Central Baggage Handling Division. Please remember that the form should be filled in English or French languages and content of your baggage should be desribed, it is very important for the effective search. After this more extensive search starts, which lasts for 21 days. If your baggage description was refused to be sent, it can postpone the search of your baggage.

Documents for Baggage tracking

Kindly retain the originals of the following documents:

  • the remaining part of your passenger ticket
  • boarding pass
  • baggage identification tags
  • Property Irregularity Report (PIR) number
  • original receipts for all extra costs due to thedelayed baggage
  • bank account details including IBAN and SWIFT
  • photocopy of your passport

Your baggage is damaged on arrival at your destination

Please contact the Air France desk in the baggage hall and report your baggage missing. Our agents will give you a Damage property report with a number.

Passengers holding a Damage Property report may take the damaged bag to one of our affiliated baggage repair shops (lists of shops provided by Air France) with copy of the damage property report. The shop will repair the bag at no charge to the passenger. If the bag is beyond repair, replacement of the same type of bag is generally covered at no charge to the passenger.