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Motor-based disability

Your wheelchair or personal mobility device

Air France transports 2 wheelchairs or personal mobility devices (manual or electric) at no extra cost. While there is no size or weight limit, it is possible that certain airports lack the necessary means for boarding or exiting the aircraft.

In addition, the size of certain aircraft operated by Air France´s partner airline companies may not allow loading heavy or large devices.

To best arrange for the transport of your devices, we strongly recommend that you book no less than 48 hours before your departure.

We also recommend that you check in no less than 2 hours before departure, so we can take charge of your devices in the best possible conditions.

We will take every precaution to avoid any damages. However, we recommend that you keep any items that could easily be lost in your hand baggage: pressure-relief cushions, moveable footrest, etc.

Transport conditions for your wheelchair

To view the conditions of transport for your personal mobility device, select your wheelchair type from the list below.

manual

In most airports*, you can keep it with you up to the aircraft opening or boarding gate if access to the aircraft is not direct via a walkway. Your manual wheelchair may also be delivered to you as soon as you exit the aircraft or enter the terminal. If you have a connecting flight, you can reclaim your wheelchair if:
  • your stopover lasts longer than 3 hours at Paris-Charles de Gaulle,
  • your stopover lasts longer than 1 hour and 30 minutes at Paris-Orly.
    In other cases, you will receive assistance during your stopover.

If you have specific needs for assistance, please indicate them during booking. We also ask that you please specify the type of wheelchair, its dimensions, its weight, as well as whether it is foldable. This will help us prepare for its transport in the best possible conditions.

If the dimensions of your folded wheelchair do not exceed 27 cm / 11 in in depth, 94 cm / 37 in in width, 90 cm / 35 in in length, 65 cm / 26 in for the wheel diameter and 15 cm / 6 in for the wheels´ cumulative thickness (one on top of the other), you may be able to keep it in the cabin with you, where it will be placed in an area as close to your seat as possible. Please remember to make your request during booking.

Please note: the wheels must be able to be disassembled and stored in a slipcover.

* To confirm which airports, please check when booking.

Safety rules regarding wheelchair batteries

Two types of batteries are possible:
  • So-called “invertible” batteries (also called “dry-cell batteries”): lithium batteries are considered invertible,
  • So-called “non-invertible” batteries (also called “wet-cell batteries”).

To view the transport conditions for batteries, please see the list below.

with invertible batteries

  • The battery may remain attached to the wheelchair or mobility device if it is well affixed.
  • The terminals need not be disconnected if they are already inside of a cell case or isolated (to avoid any short circuits).
  • The motor is disengaged.
Please note
We recommend that you indicate the type or types of wheelchairs you intend to transport no less than 48 hours before your departure.

Assistance wheelchairs

Assistance staff use wheelchairs to take you from a designated place in the airport to the aircraft, and then from the aircraft to the airport exit. These wheelchairs are also used during your connections if you are unable to recuperate your personal wheelchair.

In certain cases, you must also use these wheelchairs on board, to move to and from the aircraft´s doorway and seat.

Onboard wheelchairs

All aircraft operated by Air France (Airbus A318-A319-A320-A321, Airbus A330 and A340, Airbus A380, Boeing 777 and 747) are equipped with an onboard wheelchair that is designed to circulate in aircraft aisles and access the restrooms during the flight.

If you cannot transfer yourself to and from your seat and the onboard wheelchair, our staff will help you do so. They will also guide you through the aisles or to the restrooms. However, you will not receive any assistance within the restrooms.

Please note: the maximum authorized weight on an onboard wheelchair is 100 kg / 220 lb, with a width of 35 cm / 165 in between armrests. If your body mass or disability prevents you from using the onboard wheelchair, please inform us during booking.