From flight delays and refund requests to missing or damaged baggage and lost property, Air France is here to help. We do our best to find a quick and effective solution for you
Jakarta Town Office Summitmas Towers II, 17th Floor, Jalan Jenderal Sudirman Kav. 61-62, Jakarta 12190, Indonesia Office hours: Monday - Friday, 08.30am - 05.00pm Tel: (62-21) 252 6730/35 Fax: (62-21) 252 6733 Balikpapan Office Jl. Long Ikis - Complex Total E&P Indonesia Balikpapan 76123, Indonesia Office hours: Monday - Friday, 08.30am -5.30pm Tel/ Fax: (62-542) 533 288 Jakarta Airport Office Soekarno-Hatta International Airport Terminal 2D-departure, Room DOD 035 Office hours: Monday - Sunday, 12.00pm - 3.30pm/ 7.30pm - 08.30pm Tel: (62-21) 550 7120/21 Fax: (62-21) 550 1406 Air France KLM Reservations tel: (62-21) 252 - 6741 fax: (62-21) 252 - 6750 Email: reservations.indonesia@klm.com Flying Blue Service Centre Opening hours: Monday - Friday, 08.30am - 05.00pm Tel:(62-21) 522 7525 Fax: (61-2) 8223 9861 Calling from abroad: (61-2) 8223 9851 Customer care If you wish to make a claim relating to an Air France flight, we are here to help you. Below you will find all the details you need to contact the relevant department. Tel: (62-21) 522 6503 Fax: (62-21) 252 6770 send an e-claim
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