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Air France Indonesia
Contact us

From flight delays and refund requests to missing or damaged baggage and lost property, Air France is here to help.
We do our best to find a quick and effective solution for you

Customer Relations department

If you wish to make a claim relating to an Air France flight, we are here to help you.
Send us your feedback by filling the e-claim form or contact us by phone or by post.

By Telephone:
+62 (0) 21 2927 2222 (Customer Care option)
Opening hours: Monday to Friday from 8.30 AM - 10.00 AM and from 12.00 PM - 1.30 PM

By post:

AIR FRANCE
Customer Relations Department
Summitmas 11, 17th Floor
Jalan Jenderal Sudirman Kav 61-62
Jakarta 12190
Indonesia

Balikpapan Office

Address:
Jl. Long Ikis 
Complex Total E&P Indonesia
Balikpapan 76123 Indonesia
Office hours: Monday - Friday, 08.30am -5.30pm
Tel/ Fax: (62-542) 533 288

Air France Reservations

Flying Blue Service Centre

Opening hours: Monday - Friday, 08.30am - 05.00pm

Tel: (62-21) 2927 2233

Customer Relations department

If you wish to make a claim relating to an Air France flight, we are here to help you.
Send us your feedback by filling the e-claim form or write to us at the following address:

AIR FRANCE KLM
Customer Care Department
Summitmas 11, 17th Floor
Jalan Jenderal Sudirman Kav 61-62
Jakarta 12190
Indonesia