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Declaring a baggage incident or lost item



If your baggage is missing or damaged on arrival, Air France will do all it can to help you to resolve such incidents.


If your baggage is missing upon arrival in Singapore

Report this immediately to the Air France Baggage Service at the airport where you land. A baggage file will immediately be opened. It comprises:
  • an inventory letter,
  • the local number of the Baggage Assistance Service.

A file number will be given to you. Keep it safe. 

If your baggage is not located within 2 days

Fill out the inventory letter given to you when the file was opened, as accurately as possible, giving:
  • the color and shape of baggage,
  • a detailed list of all items contained in the baggage.

Send this back to the Air France Baggage Assistance Service:
By email: baggageservicesSIN@dnata.com

For the first 5 days following baggage loss

The Baggage Assistance Service of your arrival airport is responsible for following up your file.
You can contact the department on the following number:

Air France Delayed Baggage Service
DNATA Lost and Found Changi Airport Terminal 1
Tel: 1800 723 1423 (Local Toll Free Number) or  +65 6723 1188 (Overseas Call)

From the 22nd day following the baggage loss

Air France does its utmost to find your baggage during the first three weeks following your official loss declaration. After this time period has elapsed, if your baggage has still not been located, you are requested to make contact with the Baggage Assistance Service or Customer care in your country of residence.

If your baggage is missing on arrival in a different country

Report this immediately to the Air France Baggage Service at the airport where you land. A baggage file will immediately be opened. It comprises:
  • an inventory letter,
  • the local number of the Baggage Assistance Service.
A file number will be given to you. Keep it safe. 

Delay claims

If your baggage has been found and delivered, but it is several days late, we cover all delay claim costs that you may have incurred owing to this inconvenience (for example, toiletries, clothes, etc.) To receive a refund, you must complete the online form.

Damaged baggage

If you find that your baggage is damaged upon arrival in Singapore

Report this immediately to the Air France Baggage Service at the airport where you land. A Damage Property Report (DPR) will be created and a file number given to you. Once this report has been drawn up, contact the Baggage Assistance Service.

If your baggage is damaged upon arrival in a country other than Singapore

Report this immediately to the Air France Baggage Service at the airport where you land. A Damage Property Report (DPR) will be created and a file number given to you. The local Baggage Service will explain the procedure to follow in order to carry out any repairs.

If you discover that your baggage is damaged once you have left the airport

Submit a claim within 7 days of the date you received your baggage, attaching the originals of the following documents:
  • ticket receipt
  • boarding passes
  • baggage label(s)
  • the Damage Property Report (DPR) created at the destination airport
  • expenditure documents

For Singapore residents:
please complete the online form.

Worldtracer

You can consult Worldtracer if you wish to track your baggage file.

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