Air France - Sky Team
 
Air France Baggage Service
CIAS Lost and Found
Changi Airport Terminal 1
Tel: (65) 65110458/59
 

Baggage Incidents
If your baggage is missing or damaged on arrival, Air France will do all it can to help you to resolve such incidents.
If your baggage is missing on arrival in Singapore
Report this immediately to the Air France Baggage Service at the airport where you land. A baggage file will immediately be opened.
It comprises:
- an inventory letter,
- the local number of the Baggage Assistance Service.

A file number will be given to you. Keep it safe.
Download the inventory form
 
  • If your baggage is not located within 2 days
    Fill out the inventory letter given to you when the file was opened, as accurately as possible, giving:
    1.the color and shape of baggage,
    2.a detailed list of all items contained in the baggage.
    Send this back to the Air France Baggage Assistance Service :
    - email
    - Fax number: 65 11 04 37

  • For the first 5 days following baggage loss
    The Baggage Assistance Service of your arrival airport is responsible for following up your file.
    You can contact the department on the following number:
    Air France Delayed Baggage Service
    CIAS Lost and Found
    Changi Airport Terminal 1
    Tel: (65) 65110458/59

  • From the 22nd day following the loss
    Air France does its utmost to find your baggage during the first three weeks following your official loss declaration. After this time period has elapsed, if your baggage has still not been located, you are requested to make contact with the Baggage Assistance Service in your country of residence.
If your baggage is missing on arrival in a different country
Report this immediately to the Air France Baggage Service at the airport where you land. A baggage file will immediately be opened.
It comprises:
- an inventory letter,
- the local number of the Baggage Assistance Service.

A file number will be given to you. Keep it safe.
Delay claims

If your baggage has been found and delivered, but it is several days late, we cover all delay claim costs that you may have incurred owing to this inconvenience (for example, toiletries, clothes, etc.)

To receive a refund, you must send a letter (at the latest 21 days after your baggage has been delivered) supplying your expenditure documents (invoices, etc.) to the following address:
Air France Customer Care
Tanjong Pagar Post Office
PO Box 611
Singapore 910815

Damaged baggage
  • If you find that your baggage is damaged upon arrival in Singapore:
    Report this immediately to the Air France Baggage Service at the airport where you land. A Damage Property Report (DPR) will be created and a file number given to you. Once this report has been drawn up, contact the Baggage Assistance Service at the following:
    - email
    - Fax number: 65 11 04 37


  • If your baggage is damaged upon arrival in a country other than Singapore
    Report this immediately to the Air France Baggage Service at the airport where you land. A Damage Property Report (DPR) will be created and a file number given to you. The local Baggage Service will explain the procedure to follow in order to carry out any repairs.
 
  • If you discover that your baggage is damaged once you have left the airport
    Submit a claim within 7 days of the date you received your baggage, attaching the originals of the following documents:
    - ticket receipt,
    - boarding passes,
    - baggage label(s),
    - the Damage Property Report (DPR) created at the destination airport,
    - expenditure documents

    Send this claim to the Air France Customer Care Service at the following address:
    Air France Customer Care
    Tanjong Pagar Post Office
    PO Box 611
    Singapore 910815
Worldtracer
You can consult Worldtracer if you wish to track your baggage file.
Check the status of your file