From flight delays and refund requests to missing or damaged baggage and lost property, Air France is here to help. We do our best to find a quick and effective solution for you.
If your arrival airport is in metropolitan France
You can file your claim with Air France Baggage Service at the airport or complete the online declaration form within 48 hours of your arrival.
Access the declaration form
If your arrival airport is outside of metropolitan France
Please alert Air France Baggage Service of the baggage delay at the airport as soon as possible. We will issue a document (entitled "Property Irregularity Report - PIR") that you must fill out before leaving the airport. You will then receive a file number. Please keep it to track your request.