From flight delays and refund requests to missing or damaged baggage and lost property, Air France is here to help. We do our best to find a quick and effective solution for you.
Reporting missing baggage
Didn´t receive your baggage upon arrival at the airport? Please accept our apologies. We will make every effort to resolve this issue as soon as possible. For more information, please see the Baggage problems
section of our website.
If your arrival airport is in metropolitan France
You can file your claim with Air France Baggage Service at the airport or complete the online declaration form within 48 hours of your arrival.
Connect with us through social media
Our web teams are standing by to answer any questions you may want to ask through Twitter or on Facebook.
Please send us your personal information (booking reference, Flying Blue number) by private message only.
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