Air France Sky Team

Legal Notices
General Conditions of Sale


Fares quoted normally include all taxes, except where taxes are collected locally at airport check-in.

Unrestricted First and Business Class Fares (l´Espace Première and l´Espace Affaires): Changes of travel dates and refund are permitted without penalty. The revalidation of the ticket must be done at an Air France office and any refund by the issuing office.

Unrestricted Economy Class fares (Alizé, Tempo Challenge, Tempo): Changes of travel dates and refund are permitted against a fee. The revalidation of the ticket must be done at an Air France office and any refund by the issuing office.

Restricted fares in First, Business and Economy class are subject to limited availability. These fares may be subject to substantial restrictions such as an advance purchase requirement, a minimum and/or maximum stay requirement, penalties linked to changes (if permitted at all), infant or child´s discounts may not be available. Some restricted tickets (our lowest rates) are totally non refundable and non changeable.

Important: These conditions vary according to destination and period of travel. For more information on the conditions of the fare you are booking, please call Air France ticket office. 

Booking on the site & payment method

The online booking system confirms your reservation if you enter your form of payment and click on "confirm my reservation".

If you confirm, you will receive a "flight reserved" message as well as your confirmation number when Air France receives the payment. You will also receive confirmation by e-mail.
If you do not enter any form of payment, the online booking system will give you flight and fare availability without making a reservation.
You can make a booking and pay for your tickets online with an international credit card (American Express, MasterCard, Visa, Diners Club, Eurocard) up to three days before departure. The credit cardholder paying for the booking must be at least 18 years old and be one of the travellers.

We are pleased to offer secure online payment using SSL (Secure Socket Layer) technology. SSL works by encrypting all communications between your computer and our server so that the information cannot be intercepted. If your browser is SSL equipped, your transaction will be secured automatically.

If you choose to pay in cash, you have to come to our city ticket office in Belgrade to make a payment within the deadline given by the system at the end of your reservation, otherwise your reservation will be automatically cancelled.
br> By intrusting us with this confidential data (by internet), you accept that this data be held and used by Air France in accordance with the laws on protection of privacy.

Payments are made in Dinar.

Ticket delivery

A. Electronic Ticketing

1. Book your flight on-line at least 72 hours before departure. You can recognise eligible routes by the "E" visible on the Flight Avaibility page. The Booking Engine will automatically propose you an e-ticket if the route is eligible.
2. You will receive by e-mail the confirmation of your booking and your "itinerary receipt" when Air France receives the payment.
3. At the check in desk hand your customer identification (your Flying Blue, your credit card, your passport or your ID) to the check-in agent and receive your boarding card. You can also use our e-checkin service for certain eligible destinations and use our Self Check-in Terminals.

Please note our website does not propose paper tickets for an electronic ticket eligible destination.

B. Paper Tickets

Please note that most of the flights departing from Airport Belgrade are eligible to electronic ticketing.

You can either receive your ticket by mail at your address in Serbia if your departure is at least nine workdays later or come to city ticket agency to pick up your ticket. Please note, that the ticket cannot be issued at the airport. 

Use of tickets

To be accepted for travel, all tickets (including electronic tickets) must be used in full and in the sequential order of the coupons, in accordance with Article III paragraph 3 of Air France's general conditions of carriage. All changes and refunds are made in accordance with the fare conditions.