Air France - Sky Team
 

If your baggage is missing or damaged on arrival, Air France will do all it can to help you to resolve such incidents.
If your baggage is missing on arrival in Serbia

Report this immediately to the Air France Baggage Service
at the airport where you land.
A baggage file will immediately be opened. It comprises:
- an inventory letter,
- the local number of the Baggage Assistance Service.

A file number will be given to you. Keep it safe.

  • If your baggage is not located within 2 days

    Fill out the inventory letter given to you when the file was opened, as accurately as possible, giving :
    - the color and shape of baggage,
    - a detailed list of all items contained in the baggage and its costs.

    Send this back to the Belgrade Airport Baggage Assistance Service at the following numbers:
    Tel.: +381 11 209 48 54
    Fax: +381 11 228 64 11
    Working hours:
    From Monday to Sunday: 10h00 to 13h30
  • For the first 5 days following baggage loss

    You can contact the Belgrade Airport Baggage Assistance Service for following up your file on the following number:
    Tel.: +381 11 209 48 54
    Fax: +381 11 228 64 11
    Working hours:
    From Monday to Sunday: 10h00 to 13h30




  • From the 5th day following the loss

    You should contact Air France ticket office in Belgrade:
    Address: Knez Mihailova 30/II
    Phone: +381 11 2638 222
    Fax: +381 11 2638 378




  • From the 22nd day following the loss

    Air France does its utmost to find your baggage during the first three weeks following your official loss declaration. After this time period has elapsed, if your baggage has still not been located, you are requested to make contact with the Baggage Assistance Service in your country of residence (if in Serbia):

    Air France ticket office in Belgrade
    Address: Knez Mihailova 30/II
    Phone: +381 11 2638 222
    Fax: +381 11 2638 378
    E-mail: mail.claim.beg@airfrance.fr





Download the inventory letter

Baggage missing on arrival in a country other than Serbia

Report this immediately to the Air France Baggage Service at the airport where you land.
A baggage file will immediately be opened. It comprises:
- an inventory letter,
- the local contact of the Baggage Assistance Service.

A file number will be given to you. Keep it safe.

  • If your baggage is not located within 2 days

    Fill out the inventory letter given to you when the file was opened, as accurately as possible, giving:
    - the color and shape of baggage,
    - a detailed list of all items contained in the baggage.

    Send this back to the Air France Baggage Assistance Service
    at the following address:
    Air France
    Service Bagages CDG-LZ
    Aéroport Charles de Gaulle
    BP 10201
    95403 Roissy - Charles-de-Gaulle cedex
    France
  • For the first 5 days following the loss

    The Baggage Assistance Service at your arrival airport is responsible for following up your file. You may contact the Service at the telephone number given once your baggage file is opened.


  • From the 22nd day following the loss

    Air France does all it can to find your baggage during the first three weeks following your official loss declaration. After this time period has elapsed, if your baggage has still not been located, you are asked to make contact with the Baggage Assistance Service in your country of residence (if in Serbia):

    Air France ticket office in Belgrade
    Address: Knez Mihailova 30/II
    Tel.: +381 11 2638 222
    Fax: +381 11 2638 378
    E-mail: mail.claim.beg@airfrance.fr

    Working hours:
    From Monday to Friday - 08h00 to 16h00
    Saturday and Sunday closed
Download the inventory letter

Delay claims

If your baggage has been found and delivered, but it is several days late, we cover all reasonble delay claim costs that you may have incurred owing to this inconvenience (for example, toiletries, clothes, etc.) within limits of Montreal Convention and upon presentation of original purchase receipts.

To receive a compensation, you must send a letter (at the latest 21 days after your baggage has been delivered) supplying your expenditure documents (original boarding cards, original ticket receipts, original baggage label(s) and original purchase receipts) to the following address:

Air France
Service Assistance Bagages
TSA 13002
60035 Beauvais cedex
France


Damaged baggage

  • If you find that your baggage is damaged upon arrival in Serbia

    Report this immediately to the Air France Baggage Service at the airport where you land.
    A Damage Property Report (DPR) will be created and a file number given to you.
    Once this report has been drawn up, contact the Baggage Assistance Service at the following address:

    Air France ticket office at Belgrade
    Address: Knez Mihailova 30/II
    Tel.: +381 11 2638 222
    Fax: +381 11 2638 378

    Working hours:
    From Monday to Friday - 08h00 to 16h00
    Saturday and Sunday closed

  • If your baggage is damaged upon arrival in a country other than Serbia

    Report this immediately to the Air France Baggage Service at the airport where you land. A Damage Property Report (DPR) will be created and a file number given to you. The local Baggage Service will explain the procedure to follow in order to carry out any repairs.
  • If you discover that your baggage is damaged once you have left the airport

    Submit a claim within 7 days of the date you received your baggage, attaching the originals of the following documents:
    - ticket receipt,
    - boarding passes,
    - baggage label(s),
    - the Damage Property Report (DPR) created at the destination airport,
    - expenditure documents.

    Send this claim to the Air France Baggage Assistance Service at:
    Air France
    Service Assistance Bagages
    TSA 13002
    30035 Beauvais cedex
    France