Air France Sky Team
 
inapoi

Reduced mobility and other disabilities

  Download the guide (PDF, 254 kb)
Is your personal mobility temporarily reduced? Please contact Saphir to receive assistance.

Air France offers an array of services tailored to the needs of passengers with disabilities and reduced mobility, such as easy reservation procedures, airport assistance, baggage assistance, special equipment on board, and more. With Air France, you can travel safely and worry-free.

Depending on your disability or condition, special assistance is available at all airports. If such assistance is required, it can help you:
  • get around at the airport,
  • proceed to check-in for yourself, your baggage and any mobility devices,
  • proceed to the aircraft,
  • board and get seated on board,
  • exit the aircraft,
  • retrieve your baggage and mobility devices,
  • leave the airport.

In all airports within the European Union, this assistance is under the responsibility of airport management, in accordance with the European Ruling 1107/2006 (in French, PDF, 105 kb).

Transport to and from the airport

Two transportation and personal services companies are at your disposal in metropolitan France.
  • Age d´Or Services: we recommend that you reserve at least 7 days before your flight.
  • Ulysse: we recommend making contact at least 48 hours before your flight.
To obtain these companies’ contact details or more information about the services provided, please contact a Saphir agent. Both of these companies offer a 10% reduction to Air France passengers with reduced mobility or who are over 60 years of age (on presentation of ticket or trip summary).

The service includes the transport of 1 or 2 travel companions, a pet or assistance animal, baggage support, locking up your home before your trip, transport to the airport or your home, as well as an escort to the airport's customer service counter or baggage delivery.

At the airport, you can receive assistance if you would like to do some shopping in the public area.

Please note: Ulysse has vehicles that are specially equipped for passengers with reduced mobility.

Check-in

Air France recommends that you arrive at the airport 2 hours before your flight departure for optimal assistance.

To help you get around the airport easily and save time, some airports have put in place special signage to guide you. In addition, express passage for passengers with reduced mobility minimizes your waiting time at check-in and various airport check points (police, security, etc.).

You can check in online or at the airport, either at the:
  • airport's customer service counter,
  • Self-Service Kiosks.
Passengers in wheelchairs or traveling with an assistance animal must retrieve their boarding pass at the airport’s “customer service” counter in order to obtain the necessary assistance.

Baggage service

Beyond the baggage allowance associated with your ticket, you can transport the following in the hold at no extra cost:
  • 2 personal mobility devices (wheelchair, electric scooter, personal transporter, etc.)
  • 1 additional baggage item whose weight cannot exceed 23 kg / 50 lb to transport your medical equipment
You are authorized to transport one hand baggage item in the cabin. This baggage item must weigh less than 12 kg / 26.5 lb and its maximum dimensions must not exceed 55 cm x 35 cm x 25 cm / 21 in x 13 in x 9 in.

Your baggage will be handled starting at check-in. A specific tag will be used to facilitate its identification.

Please note: if you require special assistance due to reduced mobility and you are traveling alone with a child, please indicate this when booking and contact our SAPHIR service.

Priority boarding

If you are traveling in a wheelchair or have requested individual assistance, Air France offers you priority boarding whenever possible.

Priority boarding enables you to get seated comfortably, before the arrival of the other passengers. The cabin crew members will also give you a personal welcome, relaying all of the useful information required to make your flight as safe and as pleasant as possible.

Connections

If you require transport between Paris-Charles de Gaulle and Paris-Orly Ouest airports and your physical disability prevents you from taking an Air France coach, you can take advantage of a taxi transfer service at no extra charge. To request this service, please go to the Air France transfer counters.

Assistance is also available if you have a connection and your 2 flights arrive and depart from the same airport.

Transit time for a connection at Paris-Charles de Gaulle
When you book a fight that connects through Paris-Charles de Gaulle airport, we strongly recommend you anticipate a minimum 1.5 hours transit time between flights. Aéroports de Paris is responsible for your transit and cannot guarantee the service you require if you do not leave yourself at least 1.5 hours for transit.

Upon arrival

To make your trip as comfortable as possible, we ask that you leave the aircraft after all the other passengers. If you are arriving after a long-haul flight, your baggage and wheelchair (if this has been placed in the hold), as well as a second personal mobility device if necessary, will receive priority delivery.