inapoi

Unaccompanied children



For children traveling alone, we created our Kids Solo service: our staff accompanies your child and ensures his or her comfort and safety at the airport, on board and during connecting flights. Your child also receives meals and entertainment suited to his or her age.


Booking and assistance

Assistance conditions for children traveling alone (i.e. not accompanied by an adult) vary depending on the child's age and travel destination.

Please note:
  • An accompanying adult may be under 18 years of age if he or she is the child's father, mother or legal guardian.
  • If your child is traveling on the same flight as you, but in a different travel cabin, this is considered traveling alone.
Air France also provides assistance for children with disabilities or reduced mobility, some conditions apply. For more information, please contact Saphir, our service for passengers with reduced mobility.

Assistance for your child

Booking

You can book a ticket for your child online for all flights provided by Air France. You must indicate that your child will be traveling alone when purchasing his or her ticket. You must then fill out a handling form online.
Your child's check-in
For children traveling alone, check-in is available:
  • online, a provisional check-in document will be issued after check-in. You will need to present this document at the airport counter when your child is taken under the care of our staff,
  • at the airport, using a Self-Service Kiosk or at an Air France check-in counter, at least 30 minutes before the Check-in Deadline for their flight.
To avoid any last-minute stress, we recommend you complete your child's “Unaccompanied Minor” handling form in advance, as it will be requested during check-in. You can download:
  • an automatically completed form when booking online,
  • the form directly from this page and complete it online.
Please print several copies of the form before arriving at the airport.

Depending on the number of connecting flights during your child’s trip, you will need to print the following:
  • Direct flight with no connections: 2 copies
  • Flight with 1 connection: 3 copies
  • Flight with more than 1 connections: 4 copies

Please note: changes cannot be made to the automatically completed form. If you need to modify, please download, complete and print the standard form below.

Comfort and safety throughout the trip

At the airport

An Air France agent greets and accompanies your child as soon as he or she arrives at the airport.

At the airport, your child is greeted by an Air France agent, who will communicate a meeting time and place to the child and the accompanying adult. From here, your child's assistance service officially begins, and the Air France guardian will escort your child to the aircraft.

You can complete your child's check-in at a Self-Service Kiosk or Air France check-in counter if you did not check in online. Please bring your child to the check-in counter at least 30 minutes before the Check-in Deadline for his or her flight.
Please note: please do not leave the airport until your child's flight has departed. This way, if the flight is canceled, you can meet your child and wait for the new flight.

On board

Your child receives special care from our staff and benefits from age-appropriate entertainment and meals.

Your child receives our Kids Solo service. Our staff provides continuous supervision and ensures his or her comfort and safety.
On intercontinental flights, your child enjoys games, films, cartoons, radio programs for children, and receives fun gifts to play with.
We provide a meal adapted to your child's tastes and needs on all flights over 2.5 hours. Starting at age 9, your child receives a regular meal, but can still choose the children's menu if desired. In this case, please remember to request the children's menu when booking the ticket, or at least 24 hours prior to the flight's departure.

Please educate your child, particularly if your child is an adolescent, that changing seats is not permitted during the flight. Please remind him or her to remain seated upon arrival, until accompanied by an Air France guardian.

Please note: if your child is traveling on the same flight as you but in a different cabin, he or she must remain under his or her Air France guardian's supervision until arrival.

During connections

During connecting flights, your child receives continuous assistance from Air France staff.

With the Kids Solo service, our staff provides continuous supervision to your child during connecting flights. This also applies if you are making the same trip but in a different cabin.
For connecting flights of more than 2 hours*, your child is welcomed in the Air France UM lounges at Paris-Orly and Paris-Charles de Gaulle airports.

These lounges are specially equipped to offer activities for everyone: rest, reading, cartoons, board games and foosball (table soccer). Lounges also offer Sony PlayStation 3 and/or PlayStation Vita video game consoles. Adolescents traveling alone can also take advantage of these lounges.

* 1 hour at Paris-Orly

Upon arrival

Your child is escorted to the person you designated for pick-up.

Upon arrival, your child is escorted to the person you have designated for pick-up. Designated individuals must arrive at the airport by the flight's scheduled arrival time with valid photo ID.

Please note: if your child has traveled on the same flight as you but in a different cabin, he or she disembarks last, accompanied by his or her Air France guardian. You can certainly accompany your child, but he or she remains under the guardian's supervision until arrival.

Delays/cancellations

During any unplanned event, your child receives priority care from Air France staff.

Your child receives priority care and attention from Air France staff in the event of a flight delay or cancellation. An Air France staff member remains present with your child at all times, even if lodging is necessary.
We immediately inform the individuals listed on the UM handling form of any measures taken for your child at any point in the trip.


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