We are committed to ensuring you travel with peace of mind and that your trip is as enjoyable as possible. If, however, you are not completely satisfied, please send us your claims. We recommend you complete the forms below, which will enable us to process your request as soon as possible.
Please note: if your flight arrived in Ajaccio, Bâle-Mulhouse, Bastia, Bordeaux, Lyon, Marseille, Montpellier, Nantes, Nice, Paris-Charles de Gaulle, Paris-Orly, Strasbourg, Toulon or Toulouse, please complete the online content form within 24 hours.
online form or you can contact us by mail or phone.
Our postal address is:
Air France – Europe
Customer Care Centre
TSA 21235 75564
Paris Cedex 12
By phone, from Italy, you can reach the following number:
02 38 59 14 40 *