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Claims



We are committed to ensuring you travel with peace of mind and that your trip is as enjoyable as possible. If, however, you are not completely satisfied, please send us your claims. We recommend you complete the forms below, which will enable us to process your request as soon as possible.


Baggage claims

Reporting missing baggage

Didn´t you receive your baggage upon arrival at the airport? Please accept our apologies. We will make every effort to resolve this issue as soon as possible. For more information, please see the "Baggage problems" section of our website.

Please note: if your flight arrived in Ajaccio, Bâle-Mulhouse, Bastia, Bordeaux, Lyon, Marseille, Montpellier, Nantes, Nice, Paris-Charles de Gaulle, Paris-Orly, Strasbourg, Toulon or Toulouse, please complete the online content form within 24 hours.

Missing items and damaged baggage

Was your baggage damaged or an item in your baggage lost upon your arrival?

Flying Blue claims

Are you a Flying Blue member and want to submit a claim linked to your card or Miles?

Other Claims

Do you want to make another claim (delayed or canceled flight, difficulties at the airport, etc.)? Please complete the
online form or you can contact us by mail or phone.

Our postal address is:
Air France – Europe
Customer Care Centre
TSA 21235 75564
Paris Cedex 12
France

By phone, from Italy, you can reach the following number:
02 38 59 14 40 *
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