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Baggage problems: your contacts



Was your baggage late, damaged or lost? Did you leave an item or hand baggage on board an Air France aircraft, waiting room or check-in counter? Here you will find the contact information you need.


Missing baggage

Did you not receive your baggage upon arrival? Report this immediately to the Air France Baggage Service at the airport where you land. A baggage file will immediately be opened. It comprises:
  • an inventory letter,
  • the local number of the Baggage Service.


  • A file number will be given to you. Keep it safe.

    For missing luggage on arrival at international stations, please contact the luggage service of the arrival station.

    Lost item

    Lost item on board or in an Air France lounge

    Did you lose an item on board an aircraft or in an Air France lounge? Please contact the airport:

    Henri Coanda International Airport
    Lost and Found
    16,5 km soseaua Bucharest-Ploiesti
    Tel: (021) 2042675
    Daily from 09:00 am to 01:00 am

    Paris-Orly: By e-mail : mail.objets.trouves.orly@airfrance.fr

    By mail:

    Air France / Service Bagages - Objets trouvés
    Orly Ouest N° 114
    94396 Orly Aérogare Cedex

    By fax: 01 41 56 20 70

    For flights arriving at any other station, please contact the airport of arrival.

    Lost item at the airport

    Did you lose an item in the aiport?
    Please contact the airport´s lost and found service of your airport.

    Damaged baggage

    Were you unable to declare your damaged baggage at the airport?
    Please send your declaration to the following address

    Air France / Service Assistance Bagages
    TSA 60001
    60035 Beauvais cedex
    France
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