Air France Sky Team
 
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Claims

Baggage claims

Nous nous engageons au quotidien pour que vous voyagiez en toute sérénité et que votre expérience soit synonyme de plaisir. Si, malgré tout, nous n´avons pas su vous donner entière satisfaction, veuillez nous faire part de vos réclamations. Vous souhaitez nous faire part d'une réclamation (vol retardé ou annulé, difficultés à l'aéroport, etc.) ? Veuillez compléter le formulaire en ligne ou bien nous contacter par courrier. Accéder au formulaire en ligne

Reporting missing baggage

Didn´t receive your baggage upon arrival at the airport? Please accept our apologies. We will make every effort to resolve this issue as soon as possible. For more information, please see the Baggage problems section of our website.

If your arrival airport is in metropolitan France

You can file your claim with Air France Baggage Service at the airport or complete the online declaration form within 48 hours of your arrival. Access the declaration form

If your arrival airport is outside of metropolitan France

Please alert Air France Baggage Service of the baggage delay at the airport as soon as possible. We will issue a document (entitled "Property Irregularity Report - PIR") that you must fill out before leaving the airport. You will then receive a file number. Please keep it to track your request.

Connect with us through social media

Our web teams are standing by to answer any questions you may want to ask through Twitter or on Facebook. Please send us your personal information (booking reference, Flying Blue number) by private message only.