' Commercial Agreement ': agreement between Air France and a Company whose purpose is to define the travel fare conditions applicable to the Company´s staff traveling on Air France and/or KLM routes.
' Administrator ': a member of staff designated by the Member Company to manage the VoyageurRewardsTM account in the name of and on behalf of Member Company.
' Air France ': Société Air France, a limited liability company with a capital of 1,901,231,625 euros, incorporated under the laws of France, having its registered office at 45, rue de Paris, F-95747 Roissy CDG Cedex, France, and registered with the Bobigny Company and Trade Register under number 420 495 178.
' Travel Agencies ': travel agencies situated in the Country where Member Company is registered.
' Ticket ': plane tickets allowing the Member Company to earn Points in accordance with the terms and conditions set down in article 4 below.
' General Terms and Conditions ': the general terms and conditions defined herein.
' KLM ': Koninklijke Luchtvaart Maatschappij N.V. (KLM Royal Dutch Airlines) Company incorporated under the laws of the Netherlands , and having its registered office at Amstelveen, Netherlands,, and registered under number 33014286.
' Website Award Engine ': online booking engine for booking VoyageurRewardsTM Awards.
' Enrolment Country ': United Arab Emirates
' Points ': points earned by the Member Company within the VoyageurRewardsTM program in accordance with the terms and conditions set down in article 4 below.
' Awards ': airline tickets, upgrades or excess baggage allowance obtained by redeeming Points earned within the framework of the program in accordance with the procedures set forth in article 4 below. .
' Award Ticket ': air tickets obtained for the benefit of Eligible Members by redeeming Points earned by the Member Company in accordance with the terms and conditions set down in article 5 below.
' Award Upgrade ': upgrades obtained for the benefit of Eligible Members by redeeming Points earned by the Member Company in accordance with the terms and conditions set down in article 5 below.
' Excess baggage Allowance Award ': Excess Baggage Allowance obtained for the benefit of Eligible Members by redeeming Points earned by the Member Company in accordance with the terms and conditions set down in article 5 below.
' Customer reference ': VoyageurRewardsTM account number created by Air France and forwarded to Member Company once its membership has been approved. This reference shall be used for all Tickets issued on behalf of the Member Company.
' Site ': airfrance.com/ae
' Member Company ': Company having chosen to participate in the VoyageurRewardsTM program and who fulfils the required conditions set down by Air France.
' Eligible Members ': permanent employees of the Member Company who accrue Points for the latter when they travel.
2.1. 'VoyageurRewardsTM' is a loyalty program designed for companies, the aim of which is to allocate Points to Member Companies in accordance with a scale available on the website and in compliance with the terms, conditions and limitations described below, for each flight made by Eligible Members with a designated Air France, KLM flight number issued on Air France ticket stock (Code 057).
2.2. VoyageurRewardsTM is a program exclusive to the Internet. A Member Company having chosen to participate in the program must send an email address to Air France so as to ensure the proper use of all the functionalities offered within the framework of VoyageurRewardsTM.
2.3. According to the number of Points earned and accumulated by Member Company, the latter may obtain Awards: air tickets, upgrades or excess baggage allowance in compliance with the terms and conditions described in article 5.
2.4. These General Terms and Conditions define the contractual relationship between the Member Company and Air France, hereafter referred to individually and/or collectively as the "Party" or "Parties" within the VoyageurRewardsTM Program.
The Agreement is formed by AIR FRANCE's acceptance of a company's membership, hereafter referred to as "Agreement". The provisions in the Agreement reflect the Parties' full agreement of the terms governing the VoyageurRewardsTM Program. They supersede all other proposals or exchange of written communication between the Parties prior to signing the Agreement.
Should the Member Company conclude a Commercial Agreement with Air France, the parties shall agree that the Contract would expire automatically on the day the Commercial Agreement comes into force. In this situation, the Member Company could use the Points earned within the VoyageurRewardsTM program for a duration of eight (8) months with effect from the date of expiry of the Contract.
Travel agents, tour wholesalers, consolidators and other travel resellers are not eligible to become members of the program.
3.2. Any company wishing to participate in the VoyageurRewardsTM program and fulfilling the required conditions must have a membership application form available on the website or from Travel Agencies, completed by an employee duly designated to represent the Member Company by acceptance of the General Terms and Conditions. Any member of staff having completed the membership application form certifies to have been officially designated to represent aforementioned Company.
All Companies having completed the membership application form are deemed to have taken cognizance of the General Terms and Conditions and accepted them. Upon acceptance by AIR FRANCE of the Member Company's membership, the latter shall receive an email containing an ID and password for secure access to a dedicated site.
A Member Company shall only sign one membership application and the Member Company shall only be authorized one account.
3.3. The Member Company designates a program administrator hereafter referred to as "Administrator" when completing the membership application. He manages the VoyageurRewardsTM account in the name of and on behalf of the Member Company. The program administrator's email is a mandatory information. Member Company shall inform Air France without delay of any change in the designation of the Program Administrator, address, email or other necessary details pertaining to the account managed by Air France by completing the data modification form available on the Site, by writing to or emailing the address indicated below in article 7. Program Administrator is responsible for verification of the number of tickets taken into account by Air France after the date of commencement of Program membership.
3.4. Member Company guarantees the accuracy of all information, particularly the data contained in the Membership Application, and bears sole responsibility for any incorrect, incomplete or obsolete information.
3.5. Air France has the right to refuse membership to any Company that does not meet the criteria for participation in the VoyageurRewardsTM program as defined in the General Terms and Conditions.
3.6. All Member Companies shall receive an account to which its Points will be credited.
Member Company may earn Points starting from the date of validity of the Agreement
Points shall only be issued on flights with a designated Air France and/or KLM flight number issued on Air France ticket stock ( 057), purchased and issued in the Country where Member Company is registered and made by an Eligible Member, according to the scale in application on the date of the flight. This scale is available on the Site, and is determined in accordance with the fare paid for a given reservation class and destination and not according to the travel class used.
Points shall be credited once the trip has been made, subject to processing delays at Air France.
Points may not be earned on special fares (seamen, offshores, ethnics, missionaries, etc.), group fare tickets, travel agent tickets, tickets issued to consolidators and tour operators, prepaid tickets, companion tickets and promotional fares. Free tickets or Flying Blue Award tickets are not included in the VoyageurRewardsTM program and do not entitle Members to accrue Points.
4.2. A Points summary will be available on the Site, accessible from a personal space thanks to an ID and password sent to the Account Administrator.
The Member Company's account Administrator is responsible for his password and shall not disclose it to any third party.
4.3. Accrued Points are the property of Member Company.
4.4. Points remain valid for a period of two (2) full calendar years with effect from the date on which Points were credited to the account, notwithstanding termination of the Agreement under the conditions defined in article 5 below.
If, during the two (2) year period, Member Company has not earned any Points, Air France shall automatically terminate the Contract by sending a simple written notice to Member Company. After issuing the written notice, no Point may be accrued by Member Company and the Points already credited to this account must be used within eight (8) months. If Points are unused by that date, they will be forfeited.
4.5. Points are not transferable and have no cash value. They may not be exchanged or refunded.
4.6. Member Company shall ensure that all Tickets issued on his behalf by Travel Agents indicate the Customer Reference. Failing this, the issued Tickets may not be automatically taken into account when calculating the earned Points.
4.7. Eligible Members may on an individual basis combine Points earned by Member Company with Flying Blue miles on the same flights.
4.8. In case of missing points, retroactive flight credits must be claimed within three months from date of travel by submitting the passenger receipt of the ticket and the boarding passes to the VoyageurRewardsTM Service Desk. The Member´s failure to inform Air France of an employee´s VoyageurRewardsTM account number and Flying Blue membership number shall be at the risk of the Member. Air France shall keep the ultimate discretion power to decide whether the retro-claim credits can be granted.
Awards shall be requested by the Administrator:
- either using the Website Award Engine, for Award Tickets only
- or using the Award application form available online to obtain Upgrades and Excess Baggage Allowances, which should be returned to the address indicated in article 6.
Awards shall only be issued for flights operated by Air France with Air France flight numbers.
Once issued, Points shall be used during their period of validity: the earliest Points credited and the first to expire shall be debited in priority.
5.2. Member Company may not obtain Awards by combining Points with other cash payments (cash, credit card, etc.).
Points cannot be combined with Flying Blue Miles to obtain Awards. Awards are not eligible for accumulation of Flying Blue Miles .
Awards are exclusively reserved for Eligible Members. An issued Award ticket is not transferable, may not be exchanged or refunded and has no cash value. The sale or exchange of Awards is strictly prohibited. Any Award transferred, sold or exchanged is null and void and cannot be returned or cancelled.
5.3. Once the Award has been issued, the Award is non refundable. Once the Award has been issued and prior to departure of the first flight, the Award may, subject to conditions, be modified. In addition, this modification (travel date or route changes) will be possible only subject to availability and a rectification to the number of Points may apply. Moreover, Points may be deducted in cases of modification to an Award ticket. The scale of deductions applicable is available on airfrance.com/ae
All requests to change Awards must be made to the VoyageurRewardsTM service desk at the latest 24 hours prior to departure. The details are indicated in article 7 below.
Air France bears no liability in the event of loss or destruction of Awards.
5.4. Award tickets shall be exclusively issued as e-tickets. Award tickets obtained online on airfrance.com/ae shall be reserved, issued and debited from the Member Company's account when the Administrator validates the transaction.
5.5. An Award Upgrade shall be issued in accordance with Air France upgrade terms and conditions available from the VoyageurRewardsTM team, whose contact details are indicated in article 6 below. An Award Upgrade may only be issued on AF flights operated by Air France only and concerning trips in the travel class immediately above the present one, the initial fare paid for the reservation class permitting.
5.6. Excess Baggage Allowance Award shall be issued in accordance with the Air France excess baggage allowance terms and conditions available from the VoyageurRewardsTM team, whose contact details are indicated in article 7 below, and is authorized on flights operated by Air France only. The excess baggage allowance will be paid for in Points.
Should the Agreement be terminated in the conditions defined above, Member Company shall no longer be able to earn Points after receiving the notice of termination of the Agreement and shall dispose of eight(8) months effective from the date of termination to use accrued Points.
6.2. Should Member Company not comply with the conditions defined in the General Terms and Conditions, use the name of the Administrator for fraudulent purposes or request tickets that do not fall within the scope of application for Eligible Members, Air France may by right terminate at once the Agreement and cancel all Awards and Points earned by Member Company, without the latter claiming compensation for losses resulting from this termination or cancellation.
For further information on VoyageurRewardsTM, either
- call call +(961) (1) 977 977
- or send an email to email@example.com
8.1. Air France reserves the right to cancel or replace the VoyageurRewardsTM program and may modify or make amendments to the program, General Terms and Conditions, Point accrual scale at any time. A Member Company may under no circumstances request compensation from Air France following specific modifications resulting from legislation applied within its own country. Any modifications to the General Terms and Conditions hereof shall be notified through VoyageurRewardsTM communication. These General Terms and Conditions and all modifications hereof shall be considered approved if Member Company uses its VoyageurRewardTM account, purchases a Ticket, requests or uses an Award or benefit offered within the program, or if no written complaint is made thirty(30) days after said notice. If a Member Company does not deem the modifications to the Program acceptable, the aforementioned may cancel its membership pursuant to article 6.1 above.
8.2. The Agreement, Points and Awards may under no circumstance be assigned, bequeathed or transferred whether or not for valuable consideration.
8.3. THE GENERAL TERMS AND CONDITIONS SHALL BE GOVERNED BY FRENCH LAW. They govern the contractual relationship between the Parties. The Parties shall endeavour to reach an out-of-court settlement in the event of a dispute arising from the interpretation or execution of this Agreement. Failing an out-of-court settlement, and within one month of either Party receiving the written notice by registered mail, the dispute shall be brought before the Court of Commerce in Paris. No action, whatever its nature, grounds or terms of application, arising from the Agreement, may be instigated by the Parties later than one (1) year after the intervening cause.