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My Account


Would you like to submit a claim (delayed or canceled flight, difficulties at the airport, etc.)? You can contact us via fax or by mail.

By fax to: +202 258 05 797

By mail to:
Customer Care Department
11 Rue Kasr El Nil
Le Caire Egypte

Baggage claims

Reporting missing baggage

Didn´t receive your baggage upon arrival at the airport? Please accept our apologies. We will make every effort to resolve this issue as soon as possible. For more information, please see the Baggage problems section of our website.

If your arrival airport is in metropolitan France

You can file your claim with Air France Baggage Service at the airport or complete the online declaration form within 48 hours of your arrival. Access the declaration form

If your arrival airport is outside of metropolitan France

Please alert Air France Baggage Service of the baggage delay at the airport as soon as possible. We will issue a document (entitled "Property Irregularity Report - PIR") that you must fill out before leaving the airport. You will then receive a file number. Please keep it to track your request.