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Request and claims

You wish to contact our Customer Care Department

We are committed to ensuring you travel with peace of mind and that your trip is as enjoyable as possible. If, however, you are not completely satisfied, please send us your claims.

For your information

Don't forget to send original supporting documents which will allow us to process your request: these include invoice, ticket receipt, boarding pass, etc. In all cases, give us a brief explanation of your case with your flight number and date. You will receive a written response from our Customer Relations Department within 4 weeks. We would like to inform passengers wishing to submit a claim that due to an unexpected increase in activity, longer responsetimes may be experienced.We are taking active measures to minimize delays, and apologize in advance for any inconvenience this may cause.

Connect with us through social media

Our web teams are standing by to answer any questions you may want to ask through Twitter or on Facebook. Please send us your personal information (booking reference, Flying Blue number) by private message only.

If your permanent residence is outside Africa and Middle East,

Please submit your claim to the Customer Care Department of your country of residence or to:
Air France
Service client
TSA 60 00160 035
Beauvais Cedex
France

If your claim concerns Flying Blue…

Have you lost your Flying Blue card? Are there Miles missing from your account? Are your Flying Blue personal details up-to-date? The Flying Blue Customer Care department is here to help and will answer all your questions

Baggage claims

Reporting missing baggage

Didn’t receive your baggage upon arrival at the airport? Please accept our apologies. We will make every effort to resolve this issue as soon as possible. For more information, please see the “Baggage problems” section of our website. Baggage problems

If your arrival airport is in metropolitan France

You can file your claim with Air France Baggage Service at the airport or complete the online declaration form within 48 hours of your arrival. Access the declaration form

If your arrival airport is outside of metropolitan France

Please alert Air France Baggage Service of the baggage delay at the airport as soon as possible. We will issue a document (entitled "Property Irregularity Report - PIR") that you must fill out before leaving the airport. You will then receive a file number. Please keep it to track your request.

Missing items and damaged baggage

Was your baggage damaged or an item in your baggage lost upon your arrival?

Flying Blue claims

Are you a Flying Blue member and want to submit a claim linked to your card or Miles?

Other claims

Do you want to make another claim (delayed or canceled flight, difficulties at the airport, etc.)? Please complete the online form
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