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| For any baggage missing on arrival, |
A report must be made at the arrival station. A Worldtracer file reference number will be given to the passenger so they may follow-up on its whereabouts.
For the first 5 days baggage is missing, the passenger must contact the local baggage service department of the airport concerned.
For Amman station, the number is (962-6-44 51 940 / 31). Or they can also consult their file, using their Worldtracer file number, on the link provided on the website.
If the baggage is not located within 2 days , the inventory form should be filled in and sent to Air France by fax. Fax number 971 4 602 5340.
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| For any baggage damaged at the arrival, |
| Passengers must report damage of baggage(s) to the baggage services counter upon arrival at the airport. A DPR (Damage Property Report) will be created and a copy will be given to the passenger as well as informations how to get the bagage repaired.
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| What to do when damage is not noticed upon arrival, |
Damage information must be submitted in writing within 7 days of arrival of the bags with the following information:
- Copy of boarding pass or copy of ticket
- Baggage claim tag
- Type, colour, brand, size of bag
- Nature of damage to the bag / what / where / extent of damage
- Postal address :
Air France Africa-Middle East Customer Care Department
P.O. Box 32919
Dubai , U.A.E
- You can also submit an electronic request by clicking on "Claim form" link provided below.
- Or by fax +971 4 602 5340
If the damage claim is accepted, Air France will accordingly repair or replace the luggage at no cost to the passenger.
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