Declare missing baggage online within 48 hours of your arrival. As a result, save time at the airport and process your declaration worry-free.
To do this, please provide the baggage receipt you received at baggage check-in. You must indicate the number containing 2 letters and 6 digits printed on the baggage tag.
We will issue a document (entitled "Property Irregularity Report - PIR") that you must fill out before leaving the airport. You will then receive a file number. Please keep it to track your request.
* Or its representative
- If we do not locate your baggage within 2 or 3 days following your arrival, please fill out the inventory form that was provided to you when your baggage file was created at the airport. Once completed, please return it by mail to
You can also contact customer service in your country of residence.
Please note: when checking in baggage, you can make a special declaration if the value of your property exceeds the maximum compensation provided (€1,295*). Depending on the difference, you will be compensated at its true value in case of loss.
* Compensation is counted in Special Drawing Rights (SDR). The SDR is the currency used by the International Monetary Fund. 1,131 SDR converts to approximately €1,295 (this conversion rate varies according to fluctuations in currency).