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Claims

We are committed to ensuring you travel with peace of mind and that your trip is as enjoyable as possible. If, however, you are not completely satisfied, please send us your claims.
Our web teams are standing by to answer any questions you may want to ask through Twitter or on Facebook. Please send us your personal information (booking reference, Flying Blue number) by private message only.

Baggage claims

Reporting missing baggage

Didn´t you receive your baggage upon arrival at the airport? Please accept our apologies. We will make every effort to resolve this issue as soon as possible. For more information, please see the "Baggage problems" section of our website.

If your arrival airport is in metropolitan France:

you can file your claim with Air France Baggage Service at the airport or complete the online declaration form within 48 hours of your arrival.

If your arrival airport is outside of metropolitan France:

please alert Air France Baggage Service of the baggage delay at the airport as soon as possible. We will issue a document (entitled "Property Irregularity Report - PIR") that you must fill out before leaving the airport. You will then receive a file number. Please keep it to track your request.

Missing items and damaged baggage

Was your baggage damaged or an item in your baggage lost upon your arrival?

Flying Blue claims

Are you a Flying Blue member and want to submit a claim linked to your card or Miles?

Other Claims

Do you want to make another claim (delayed or canceled flight, difficulties at the airport, etc.)? Please complete the online form or you can contact us by mail or phone.

Do you wish to contact our Customer Relation Department?

Our postal address is:
Air France – Europe
Customer Care Centre
TSA 21235 75564
Paris Cedex 12
France

By phone, from Italy, you can reach the following number:
02 38 59 14 40 *
Opening times: from Monday to Friday, from 8:00 to 20:00 and Saturday from 9:00 to 17:30. No service on 25th December and 1st January.