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Baggage service:
your contacts

Was your baggage late, damaged or lost? Did you leave an item or hand baggage on board an Air France aircraft, waiting room or check-in counter? Here you will find the contact information you need.

Missing baggage

Did you not receive your baggage upon arrival? Please contact:

Baggage Bagage Air France Italy
Tel. 02 91 48 33 03 (Mondays to Sundays, from 7.30 am to 10.00 pm)
Fax 02 69 68 27 17

Damaged baggage

Were you unable to declare your damaged baggage at the airport? Please send your declaration to the following address:

Air France – Europe
Customer Care Centre
TSA 21235 75564
Paris Cedex 12 FRANCE

Lost item

Lost item on board or in an Air France lounge

Did you lose an item on board an aircraft or in an Air France lounge? Please contact the Air France desk or an Air France agent.

Lost item at the airport

Did you lose an item in the airport? Please contact the airport´s lost and found.