Requests and Claims

Air France India Customer Relations Service

If your permanent residency address is in India and you wish to make a claim relating to an Air France flight, we are here to help you.

You wish to contact our Customer Relation Department

For a faster response, please fill in the online form.

Online Claim form

Alternatively, you can contact us by mail at following address:
Air France
Customer Service
8th Floor, Tower No. 8C,
Cyber City, DLF Phase II,
NH8, Gurgaon, 122002.
Fax Number: +91 (0)124 2567630

You can also contact our Customer Care Department by phone (Mon to Fri from 10:00 hrs to 12:00 hrs and 14:00 to 16:00 hrs)

1800 180 00 33 (Toll Free All India) or +91 (0)124 2720272 (standard Charges Apply)

For your information: Don't forget to include original supporting documents with your letter which will allow us to process your request: these include ticket receipt, boarding pass, invoice etc.

We will be closed on the following days:
March 27, 2013	Holi
March 29, 2013	Good Friday
April 19, 2013	Ram Navami
August 09, 2013	Idu'l Fitr
August 15, 2013	Independence Day
August 20, 2013	Raksha Bandhan
August 28, 2013	Janmashthami
October 02, 2013	Mahatma Gandhi's Birthday
October 16, 2013	Idu'l Zuha (Bakrid)
November 05, 2013	Bhai Duj
November 14, 2013	Muharram
December 25, 2013	Christmas

If your claim concerns Flying Blue...

Have you lost your Flying Blue card? Are there Miles missing from your account? Are your Flying Blue personal details up-to-date?The Flying Blue Customer Service Center is here to help and will answer all your questions. You may contact them at:
Telephone: +91 (0) 124 2723000, Toll free: 1800 180 00 77
Fax: +91 (0) 124 2567603