Requests and Claims

Air France India Customer Relations Service

If your permanent residency address is in India and you wish to make a claim relating to an Air France flight, we are here to help you.

You wish to contact our Customer Relation Department

For a faster response, please fill in the online form.

Alternatively, you can contact us by mail at following address:

Opening hours Monday - Friday 10:00 to 12:00/ 14:00 to 16:00
Telephone number   911242720272
    1800 180 0033(Toll Free)
Fax number   911242567630
Public Holidays    
26.Oca.15 Republic Day  
6-Mar-15 Holi  
3-Apr-15 Good Friday  
4-May-15 Buddha Purnima  
15-Aug-15 Independence Day  
25-Sep-15 Idu’l Zuha (Bakrid)  
2-Oct-15 Mahatama Gandhi’s Birthday  
22-Oct-15 Dussehra  
11-Nov-15 Diwali  
12-Nov-15 Govardhan Puja  
25-Nov-15 Guru Nanak’s Birthday  
25-Dec-15 Christmas  

You can also contact our Customer Care Department by phone (Mon to Fri from 10:00 hrs to 12:00 hrs and 14:00 to 16:00 hrs)

1800 180 00 33 (Toll Free All India) or +91 (0)124 2720272 (standard Charges Apply)

For your information: Don't forget to include original supporting documents with your letter which will allow us to process your request: these include ticket receipt, boarding pass, invoice etc.

If your claim concerns Flying Blue...

Have you lost your Flying Blue card? Are there Miles missing from your account? Are your Flying Blue personal details up-to-date?The Flying Blue Customer Service Center is here to help and will answer all your questions. You may contact them at:
Telephone: +91 (0) 124 2723000, Toll free: 1800 180 00 77
Fax: +91 (0) 124 2567603
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