Requests and Claims

Air France India Customer Relations Service

If your permanent residency address is in India and you wish to make a claim relating to an Air France flight, we are here to help you.

You wish to contact our Customer Relation Department

For a faster response, please fill in the online form.

Alternatively, you can contact us by mail at following address:
Air France
Customer Service
8th Floor, Tower No. 8C,
Cyber City, DLF Phase II,
NH8, Gurgaon, 122002.
Fax Number: +91 (0)124 2567630

You can also contact our Customer Care Department by phone (Mon to Fri from 10:00 hrs to 12:00 hrs and 14:00 to 16:00 hrs)

1800 180 00 33 (Toll Free All India) or +91 (0)124 2720272 (standard Charges Apply)

For your information: Don't forget to include original supporting documents with your letter which will allow us to process your request: these include ticket receipt, boarding pass, invoice etc.

We will be closed on the following days:
17 March Holi
8 April Ram Navami
18 April Good Friday
29 July Idu'l Fitr
15 August Independence Day
18 August Janmashthami
2 October Mahatma Gandhi's Birthday
3 October Dussehra
23 October Diwali
24 October Govardhan Puja
4 November Muharram
25 December Christmas

If your claim concerns Flying Blue...

Have you lost your Flying Blue card? Are there Miles missing from your account? Are your Flying Blue personal details up-to-date?The Flying Blue Customer Service Center is here to help and will answer all your questions. You may contact them at:
Telephone: +91 (0) 124 2723000, Toll free: 1800 180 00 77
Fax: +91 (0) 124 2567603
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