Air France is here to help!

We do our best to find a quick and effective solution for you.

Booking and purchasing tickets:

Our call center is available to answer your questions

  • Booking and purchasing tickets
  • Receiving a trip reminder
  • Requesting a receipt

Telephone number: 03 755 50 57

Sunday to Thursday 8.30 am - 5.00 pm



Requesting online help

Do you need help using our website?

  • Check in online
  • Printing your boarding card

Telephone number: 03 755 50 23

Sunday to Thursday 8.30 am - 5.00 pm



Making a claim

Do you wish to make a request or send a positive feedback

Contact the Customer Relations department

Declaring a baggage incident or lost property

Did you leave any personal belongings or carry-on baggage onboard an Air Franceaircraft, in a waiting room or at a check -in desk?

Where you unable to locate your baggage on arrival or was it damaged?

We do our best to help you resolve these issues.

Baggage incident
Baggage tracking
Lost and found