Requests and claims
Reporting missing baggage
If your baggage was missing upon arrival at the airport, please fill out the declaration form within 24 hours of your arrival.*
We will make every effort possible to resolve this issue as soon as possible.
Submit a claim online*
For more information, please see the
section of our website.
To inform us of a baggage problem
missing items, damaged baggage
please use the form below.
Download the online baggage content form
* Only if your arrival airport is one of the following: Ajaccio, Basel-Mulhouse, Bastia, Bordeaux, Lyon, Marseille, Montpellier, Nantes, Nice, Paris-Charles de Gaulle, Paris-Orly, Strasbourg, Toulon or Toulouse.
Make a claim
We are here to help you.
For a fast response, please contact us online by clicking on the below link and filling in the form:
For a priority response please enter your Flying Blue number.
You can also contact us by phone:
By phone: 0818 776 057
(opening hours Monday to Friday, from 9:00 AM to 5:00 PM)
Should you not have a valid e-mail address you can also send a mail at the following address
Air France - Europe
Customer Care Center
75564 Paris Cedex 12
Connect with us through social media
Our web teams are standing by to answer any questions you may want to ask through Twitter or on Facebook.
Please send us your personal information (booking reference, Flying Blue number) by private message only.
Follow us on Twitter
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For your information
Don't forget to send original supporting documents which will allow us to process your request: these include invoice, ticket receipt, boarding pass, etc...
If your claim concerns Flying Blue …
Have you lost your Flying Blue card? Are there Miles missing from your account? Are your Flying Blue personal details up-to-date?
The Flying Blue Customer Care department is here to help and will answer all your questions.
Flying Blue Customer Care department