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Contact us

From flight delays and refund requests to missing or damaged baggage and lost property.
Air France is here to help.
We do our best to find a quick and effective solution for you.

Before contacting customer service, have you checked our FAQ? You may find the answer to your question.
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Requesting online help

Do you need help using our website?

Our online help service is available to answer your questions about:
  • booking and purchasing tickets,
  • printing your boarding card,
  • receiving a trip reminder,
  • requesting a receipt…
If you need an online assistance on airfrance.hr, please contact:

Air France Zagreb town office
Address:
Air France Zagreb
Krsnjavoga 1
mail.cto.zag@airfrance.fr
Tel: 385 1 48 90 800
Fax: 385 1 48 37 105

Opening hours:
Monday to Friday: from 09.00 am to 17.00 pm
Closed on week-end and public holidays.

or

Air France Zagreb airport office
Address:
Air France Airport
Zracna Luka Zagreb
Pleso BB
10410 Zagreb

mail.ato.zag@airfrance.fr
Tel: 385 1 62 65 957
Fax: 385 1 62 65 957

Opening hours:
Monday to Sunday: from 7.00 am to 15:00 pm
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Requesting a ticket refund

A refund is subject to the conditions of the fare you purchased.
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Learn about the refund process

Contacting Flying Blue

For all questions concerning your loyalty program and using your Miles, contact Flying Blue directly.
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Send an e-mail to Flying Blue

Other Flying Blue contacts

Other Air France contacts

  • Telephone sales
    To purchase your ticket by telephone, please call +385 1 48 90 800.
  • Saphir
    With Saphir, we do our best to make traveling easier for reduced mobility passengers.
  • France ticket offices
    Find addresses and contact information for Air France ticket offices around the world.
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Contact Saphir

Find a ticket office

Contacting the Premium Line Europe

If you are a Premium passenger traveling within Europe, you can cancel or renew your check-in during the 24 hours preceding your flight by calling the Premium Line Europe.

Premium Line Europe

Connect with us through social media

Our web teams are standing by to answer any questions you may want to ask through Twitter or on Facebook.
Please send us your personal information (booking reference, Flying Blue number) by private message only.

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