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Baggage problems: your contacts



Was your baggage late, damaged or lost? Did you leave an item or hand baggage on board an Air France aircraft, waiting room or check-in counter? Here you will find the contact information you need.


Missing baggage

Did you not receive your baggage upon arrival? Please contact Jardine Airport Services Limited Telephone: +852 2216 1024 or 2216 1025 Fax: +852 2382 4543. Room number 6T010 Terminal 1 Hong Kong International Airport

Damaged baggage

Were you unable to declare your damaged baggage at the airport? Please send your declaration to the following address. mail.objets.trouves@airfrance.fr

Lost item

Lost item on board or in an Air France lounge

Did you lose an item on board an aircraft or in an Air France lounge? Please contact Jardine Airport Services Limited Telephone: +852 2216 1024 or 2216 1025 Fax: +852 2382 4543. Room number 6T010 Terminal 1 Hong Kong International Airport.

Lost item at the airport

Did you lose an item in the aiport? Please contact the airport´s lost and found.
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