Air France Sky Team
 
back

Distribution fees


Service fees:


for a ticket originally issued by:

by AF KLM website

by AF KLM Call center
or airport counter

by a travel agent

Air ticket re-issuance rerouting, date change* :


via internet:

Free
only if ticket is eligible for an online change

Free
only if ticket is eligible for an online change


Not possible
passenger must contact the issuing travel agency , or
AF KLM call center

via call center
or airport counter:

HK$ 150
€ 15

HK$ 150
€ 15

HK$ 300
€ 30

via a travel agent:

Not possible
passenger must contact AF KLM

Not possible
passenger must contact AF KLM

Possible, travel agent decides
the level of the fee

Ticket refund ** :

via internet :

Free
only if ticket is eligible for online change

Free
only if ticket is eligible for online change

Passenger must request refund to the issuing agency

via call center
or airport counter:

HK$ 200
€ 20

HK$ 200
€ 20

Passenger must request refund to the issuing agency

via a travel agent:

Not possible

Not possible

Travel agent decides the level of the fee
(*)
- Fees apply in addition to fare difference if any.
- Fees will be applied for all fares, except infant fares (no seat reservation)

(**)
Fee is applicable for all refunds:
- voluntary refund of fully unused tickets issued locally.
- voluntary refund of partially used ticket issued locally.
- refund of charges & taxes.
Refund process can only be handled from the original issuing office.

Note:
1. Payments of fees can be settled by bank transfer (via call center) or international credit card.
2. All charges of re-issuance / rerouting, etc. are not refundable.
3. Fees are received in local currency
4. Service charge for unaccompanied minors is applied at level depending on each trip.
5. Fees are applied at specific levels for ticket issued by Air France KLM corporate call center, under corporate contract agreement.
6. All fees apply in additions to penalties according to fares conditions.