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Baggage claim

Jardine Airport Services Limited
Telephone: +852 2216 1024 or 2216 1025
Fax: +852 2382 4543
6T010 Terminal 1 Hong Kong International Airport

For any baggage missing on arrival

A report must be made at the arrival station. A file reference number (e.g. HKGAF 12345) will be given to the passenger so they may follow-up on its whereabouts.

For the first 5 days baggage is missing, the passenger must contact the local baggage service department of the airport concerned.

Or they can also consult their file, using their World Tracer file number, on the link provided on the website.

For any baggage damaged upon arrival

Follow the damaged bag report procedures below:

What you need to do when damage is noticed upon arrival:
Passenger must report damage of bag (s) to an Air France representative upon arrival at the airport. A Damage Report file (DPR) will be created and a copy will be given to the passenger.

What to do when damage is not noticed upon arrival:
Damage information must be submitted in writing* within 7 days of arrival of the bags with the following information:

  • Copy of boarding pass or copy of ticket .
  • Baggage claim tag
  • Type, color, brand, size of bag
  • Nature of damage to the bag / what / where / extent of damage