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Air France is listening to you: if you need help about our site, for a delayed flight, a baggage claim problem, a complaint ... Air France is committed to offer you a fast and effective service


Air France at your service

To make a booking, learn the latest flight schedules and ask questions about regulations, you can contact our agents, by phone on 14654.
Opening hours: Mondays to Fridays 9 a.m.-5 p.m.

Please note that your personal data will be treated in full accordance with the terms of the current legislation on privacy and security.
If you need help using our online services (reservations, changes, Internet check-in, with the exception of questions about Flying Blue and hotel/car reservations), you can use the online request form.

Do you need an invoice? Want to get a refund?
A flight change? With AF Connect we will contact you personally to keep you informed in real time.

Other Air France contacts

- Saphir With Saphir, we do our best to make traveling easier for reduced mobility passengers. - Air France ticket offices Find addresses and contact information for Air France ticket offices around the world.

Contacting the Premium Line Europe

If you are a Premium passenger traveling within Europe, you can cancel or renew your check-in during the 24 hours preceding your flight by calling the Premium Line Europe.
(opening hours of the call center/hotline is Monday-Friday 09:00-17:00)

Stay in touch through social media

Our web teams are standing by to answer any questions you may want to ask through Twitter or on Facebook. Please send us your personal information (booking reference, Flying Blue number...) by private message only.

Other contact information

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