Refund

Refunds on tickets, options or other services... Here's everything you need to know! Requesting a refund online is quick and easy, and saves you time.
Go to the Your Reservations section of the website.
If a refund is not already proposed to you in the Your Reservations section of the website, please complete the refund claim form below.
Already checked in?

Please cancel your check-in online before requesting your refund.
Please note: If your booking file contains more than 1 person, the refund request will apply to all the tickets. The refund amount is calculated according to the ticket fare conditions (excluding service fees which are non-refundable).
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Did you also book a hotel, car or activity?
We recommend you to contact the service provider before submitting your refund request online. You can find their contact details in your booking confirmation e-mail.
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