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Discount Pass

Terms and conditions as of April 03, 2013.

Use of the Discount Pass

The card is personal and non-transferable.
It entitles the passholder to a special Discount Passholder fare that may be changed at any time or on any route, variable according to the routes and the base fares that apply to these routes, and a specific baggage allowance. For the duration of its validity, the Discount Passholder can use the card to travel with a Discount Passholder fare on all Air France routes for which it has been contracted. All parts of the journey at the Discount Passholder fare must take place during the card´s period of validity.
For international flights with connecting flights solely within metropolitan France, the Discount Passholder fare may be combined with the international fare if the sum is more advantageous than the through fare.
Tickets may only be issued by airlines that guarantee the fare or by approved travel agents.
Travelers must present the card, accompanied by an ID at all checkpoints. Theft or loss of the card must be reported to Air France´s local representative.
Until a new card is issued, if the Discount Passholder´s identity can be confirmed by the information systems, he or she may continue to travel on the Discount Passholder fare. If the Discount Passholder´s identity cannot be confirmed, the Discount Passholder will be issued tickets at the applicable full fare and will be able to request a retroactive discount on used ticket stubs.
Any fraudulent use of the card will lead to the immediate confiscation of the card without prejudice to any ensuing legal proceedings.

The decision by the Discount Passholder to subscribe to a partner offer upon signing a Discount Passholder contract authorizes Air France to transmit to this partner the following personal information: last name, first name, professional telephone number, professional e-mail address.

Modification of the contract

By the carrier:
Any change to the program leading to an increase in flight frequency is to the benefit of the passenger.
Under no circumstances will the reduction of flight frequency, temporary or permanent, entitle the passholder to any card refund.

By the passenger:
Eight days notice will be required for any modification to the contract.
Contract modifications will only be allowed in case of an upgrade to a higher value contract.
The residual value of the initial contract will be calculated on a pro-rata basis according to the number of months used and the difference will be offset against the value of the new contract. A month is considered "used" as soon as it has begun.
In any case other than the one above, any contract modification will lead to the termination of the contract as described in the paragraph "Termination of the contract".

Termination of the contract

- By the carrier
Any termination of a Discount Pass entitles the passholder to a refund based on the residual value of the card as calculated on a pro-rata basis of the months used.  A month is considered "used" as soon as it has begun.
 
- By the passholder or purchaser 
1-year membership 
If the Discount Passholder or purchaser´s termination request falls within 4 months of the enrolment date, 35% of the card purchase price will be reimbursed. Refunds will only be issued to the purchaser.
No refund is possible beyond 4 months after the enrolment date.
6-month membership
No refund is possible for this card.

Discount Passholder Insurance

- Individual Accident Insurance*
In addition to the guarantees stated in the Warsaw Convention, as modified by the Hague Protocol and unified by the Montreal Convention, in case of acts of aggression, attacks, terrorist attacks and assimilated acts taking place in an airport zone and during a journey on an Air France route for which the Discount Passholder holds a Discount Pass, the Discount Passholder will be entitled to an Accidental Death or Permanent Disability (total or partial) compensation:
• In case of Accidental Death or Permanent Disability: up to €110,000
• With extensions: 
- Accidental Death and Total Permanent Disability as a result of a heart attack, aneurism or cerebral embolism: up to €55,000,
- Coma: payment in 8-day installments of consecutive coma, €75 per day at a maximum of 365 days of coma and an allowance of 8 consecutive days,
- Damage to daily life (disability rate above 30%): conversion of the individual´s main residence and vehicle up to €20,000.

A telephone service with legal, administrative, fiscal and medical information is available to the Discount Passholder.

- Definitive Termination of the Discount Passholder Insurance* 
In the case of illness (requiring absence from work longer than 20 days), death, pregnancy (preventing air travel for a period of at least 60 days), involuntary and complete loss of employment, resignation, dismissal for gross misconduct: refund to the Discount Passholder on a pro-rata basis, for the amount of the membership for the unused period (allowance of 20 days in case of illness or pregnancy).

- Legal Assistance*

During the flights and throughout the period of the trip (up to 30 days), the Discount Passholder will benefit from the loan of bail funds and handling of legal fees:
- bail loan up to €50,000,
- handling of legal fees up to €25,000 (including a maximum of €7,500 for expert appraisals).

Please note: in case of a claim, the Discount Passholder – or his/her Beneficiary(ies) - must submit the claim within 5 days to Air France, which will then transfer it to the insurance company. The Discount Passholder – or his/her Beneficiary(ies) - will then be in direct contact with the insurance company.
 
- Baggage Insurance*

• Transport*:
This insurance guarantees compensation for material loss incurred on checked baggage, unchecked baggage and personal objects carried onboard belonging to the Discount Passholder or a family member (spouse / common law partner and children) traveling together during air travel on the route or routes for which he/she holds a valid Discount Pass, provided that Air France can be held responsible. 
Items not covered: documents, identity papers and their replacement costs, cash, deeds and values (including credit cards), transport tickets and more generally, anything of value (gift vouchers, pre-paid phone cards, etc.) as well as works of art, jewelry, furs, precious stones and fine pearls, except where these have been carried in unchecked bags and transported under the supervision of the insured parties.

• Trip*:
This insurance guarantees compensation for material loss incurred on baggage and personal items belonging to the Discount Passholder during a trip (up to 30 days) that necessitated air travel on the route or routes for which he/she holds a valid Discount Pass. This is an ancillary guarantee, if no other guarantee exists for the Discount Passholder, and covers the same risks.
Non-guaranteed property: items not guaranteed for transport (see above), as well as electronic equipment, information aids (CDs, DVDs, digital cards, etc.), worn clothing and accessories (including glasses, contact lenses, dentures and artificial limbs), perishable goods, medicines, works of art, jewelry, precious stones, fine pearls, merchandise for sale and more generally, any item worth more than 50% of the capital insured (€5,000).
Trip Allowance: 20% of the amount of damage at a minimum of €500. The guarantee applies on presentation of proof, for all damage, and is limited to €5,000 per claimant.
Please note: in case of a claim, the Discount Passholder – or his/her Beneficiary(ies) - must submit the claim within 5 days to Air France, which will then transfer it to the insurance company. In case of theft, claims must be submitted within 2 days. The Discount Passholder – or his/her Beneficiary(ies) - will then be in direct contact with Cabinet Diot. 

* These agreements are subject to modification without prior notice. Discount Passholders may obtain a copy of the regulations by sending a written request to:
Société AIR FRANCE - Département des Assurances - DB.AN - 45, rue de Paris - 95747 Roissy Charles de Gaulle Cedex, France.

Flying Blue

Discount Pass enrollees will be automatically signed up for the AIR FRANCE KLM fidelity program if they are not already members. If you do not wish to enrol, simply check the box on the back of the form.

The Flying Blue program terms and conditions are available by request from Air France. Initial purchase of a Metropolitan France-Europe-North Africa or Antilles-Guiana-Reunion Discount Pass earns 2,500 bonus Level Miles. Renewal of the card within 90 days earns 5,000 bonus Level Miles. Purchase of the 6-month Metropolitan France-Europe-North Africa Membership Card earns 1,500 bonus Level Miles. Renewal of the card within 45 days earns 3,000 bonus Level Miles.

Purchase of combined Discount Passes earns 5,000 Level Miles. Renewal of the card within 90 days earns 10,000 bonus Level Miles.

Antilles-French Guiana-Reunion and Combined card referrals
A new Antilles-French Guiana-Reunion or Combined Antilles-French Guiana-Reunion and Metropolitan France-Europe-North Africa Discount Passholder who is recommended by a current Antilles-French Guiana-Reunion or Combined Antilles-French Guiana-Reunion and Metropolitan France-Europe-North Africa Discount Passholder will earn an additional welcome bonus. The referrer´s card number should be indicated on the back of this form.

Personal Data
Air France is responsible for the handling of personal data related to Discount Passholders, in accordance with French legislation with regards to Data Protection: the IT and freedom of information law of January 6, 1978.

Personal data belonging to Discount Passholders may be used and exchanged by Air France and its partners particularly with regard to Discount Pass operations. This data may be provided to the Discount Pass purchaser for global or individual statistical information, whether or not he/she is the named Passholder.

In addition, in order for Air France and its partners to offer products and services as well as for direct marketing or advertising purposes, your personal information may be exchanged in complete confidentiality between Air France and its partners, for their exclusive use, if you checked the appropriate boxes on the membership form.

You may request to be removed from the list of direct marketing contacts and may also access, modify, rectify or delete your own personal information at any time. For all requests, please write to Air France - JH.HA - 30 Avenue Léon Gaumont 75985 Paris Cedex 20, France.