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Baggage service:
your contacts

Was your baggage late, damaged or lost? Did you leave an item or hand baggage on board an Air France aircraft, waiting room or check-in counter? Here you will find the contact information you need.

Missing baggage

Did you not receive your baggage upon arrival in a french metropolitan station?
Please contact our baggage service:
  • from metropolitan France by dialing  0970  808 816 (charged at a local rate from a French landline),
  • from abroad by dialing +33 1 55  69 84 68.


For missing luggage on arrival at international stations, please contact the luggage service of the arrival station.

Lost item

Lost item on board or in an Air France lounge

Did you lose an item on board an aircraft or in an Air France lounge? Please contact the airport:

  • Paris-Orly:
    By e-mail
    : mail.objets.trouves.orly@airfrance.fr
    By mail: Air France / Service Bagages - Objets trouvés
                    Orly Ouest N° 114
                    94396 Orly Aérogare Cedex
  • Paris-Charles de Gaulle :
    Only for items left on board Air France, Alitalia, KLM flights arriving to CDG only.

    By e-mail: mail.objets.trouves@airfrance.fr
    By mail: Air France / Service Bagages CDG.LZ
                   BP 10201
                   95703 Roissy CDG Cedex
  • For flights arriving at any other station, please contact the airport of arrival.

Lost item at the airport

Did you lose an item in the aiport?
Please contact the airport´s lost and found service of your airport.

Damaged baggage

Were you unable to declare your damaged baggage at the airport?
Please send your declaration to the following address

Air France / Service Assistance Bagages
TSA 60001
60035 Beauvais cedex
France