- you purchased your ticket at least 2 days or up to 12 months prior to today´s date,
- you do not get your boarding pass yet.
(if you are already checked-in, you can cancel your boarding pass ).
- if several people are included in the same booking, the refund request will apply to all.
- the refund is calculated based on your ticket´s fare conditions (excluding non-refundable service charges). If you do not meet the above conditions, the refund request will not be processed. Please check with your usual contact.
For tickets purchased through a payment method other than credit card, please include your bank information with your request.
In the "View/modify your reservation" area you can submit your refund request if:
If you have purchased Mondial Assistance insurance from Air France, you must cancel your reservation with Air France when purchasing your ticket and submit your claim to Mondial Assistance
We recommend you contact your service provider before making your refund request online. Please contact the service providers listed on your confirmation e-mail.
Contact your travel agent, who will process your refund request.