In the "View/modify your reservation" area you can submit your refund request if:
cancel your boarding pass
- you purchased your ticket at least 2 days or up to 12 months prior to today’s date,
- you do not get your boarding pass yet.
(if you are already checked-in, you can
- if several people are included in the same booking, the refund request will apply to all.
- the refund is calculated based on your ticket’s fare conditions (excluding non-refundable service charges).
Please note that our processing time is unusually extended (about 1 month). We sincerely apologize for the inconvenience and we are working hard to reduce our response delay. If we have not answered yet to a refund request you already submitted online, there is no need to refill a new form.
If you do not meet the above conditions, the refund request will not be processed. You can then request a refund by filling the
For tickets purchased through a payment method other than credit card, please include your bank information with your request.