Air France Sky Team
 
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Baggage services and lost items

Was your baggage late, damaged or lost? We apologize for the inconvenience and will do everything possible to resolve your baggage problem.

Transport in the hold can cause scratches, marks and other minor damage to your baggage for which we cannot be held responsible.

Your baggage has been damaged

If you are still at the airport

Please proceed to your arrival airport´s Air France Baggage Service to inform us of the incident.
A Property Irregularity Report (PIR) will be established. We will provide you with necessary information concerning damage repair and you will also receive an associated file number. Please keep this to track your request.

If you have left the airport

You have 7 days from the date of your baggage’s receipt to make a compensation request via the online claim form or by mail to customer service in your country of residence.

In both cases, please include the following original documents with your request:
  • your boarding pass or Trip Summary,
  • your baggage tag(s),
  • receipts for any expenses incurred (professional baggage repair estimate, professional's statement of inability to repair baggage, etc.)

For requests made using the online form, please retain the originals of these documents; they may be requested at any time.