We are committed to ensuring you travel with peace of mind and that your trip is as enjoyable as possible. If, however, you are not completely satisfied, please send us your claims. We recommend you complete the forms below, which will enable us to process your request as soon as possible.
Didn´t receive your baggage upon arrival at the airport? Please accept our apologies. We will make every effort to resolve this issue as soon as possible. For more information, please see the “ Baggage problems ” section of our website.
If your arrival airport is in metropolitan France: you can file your claim with Air France Baggage Service at the airport or complete the online declaration form within 48 hours of your arrival.
If your arrival airport is outside of metropolitan France: please alert Air France Baggage Service of the baggage delay at the airport as soon as possible. We will issue a document (entitled "Property Irregularity Report - PIR") that you must fill out before leaving the airport. You will then receive a file number. Please keep it to track your request.
Was your baggage damaged or an item in your baggage lost upon your arrival?
Are you a Flying Blue member and want to submit a claim linked to your card or Miles?
Do you want to make another claim (delayed or canceled flight, difficulties at the airport, etc.)? Please complete the online form or you can contact us by e-mail or phone.
You wish to contact our Customer Relation Department?
Air France – Europe:
Customer Care Center
75564 Paris Cedex 12
By phone: 01806 830 830
(Opening times from Monday to Friday, from 8:00 to 17:30, Saturday 9:00 to 17:30)* (0,14 €/min from a German landline, mobile rates max. 0,42 €/min)
If you have submitted a claim to our customer service department but are unsatisfied with the response, you have the possibility to contact the Arbitration Board for Public Passenger Transport (SÖP).
Contact information and referral procedures are available in german on the site https://soep-online.de/kontakt.html
Schlichtungsstelle für den öffentlichen Personenverkehr e.V.
Tel: 030 6449933-0 (Monday bis Freitag von 10:00 bis 16:00 Uhr)