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Claims

We are committed to ensuring you travel with peace of mind and that your trip is as enjoyable as possible. If, however, you are not completely satisfied, please send us your claims. We recommend you complete the form below, which will enable us to process your request as soon as possible

Make a claim by mail:
Air France – Europe
Customer Care Center
TSA 21235
75564 Paris Cedex 12
FRANCE

If you have submitted a claim to our customer service department but are unsatisfied with the response, you have the possibility to contact the Arbitration Board for Public Passenger Transport (SÖP). 
Contact information and referral procedures are available in german on the site www.soep-online.de 
Are you a Flying Blue member and want to submit a claim linked to your card or Miles?
You can also connect with us on social medias. Our web team is standing by to answer any question you may want to ask through Twitter or Facebook. Please, send us your personnal information (booking reference, Flying Blue number) by private message only.
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