Air France - Sky Team
 
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Air France is looking for a self-motivated team player for the following position:

Sales & Service Centre Agent (Guangzhou)

Air France was founded in 1933 and merged with KLM Royal Dutch Airlines in 2004 to form the Air France KLM Group.
The Air France KLM Group is a world leading airline group and the European leader in Air Transport with more than 71.4 million passengers and €20.99 billion of revenues in 2009-10. The Group serves 245 destinations in 105 countries worldwide. In the region, we offer up to 88 weekly flights from the 8 following cities: Beijing, Shanghai, Hangzhou, Chengdu, Xiamen,Guangzhou, Hong Kong and Taipei to Amsterdam and Paris.

We are looking for Sales and Service Centre Agents for the Air France call center in Guangzhou:

Job Description
• Answering all telephone calls to Air France and KLM Service Standards.
• Using the Air France-KLM computerized reservation system to make telephone sales for individual clients.
• Promoting Air France-KLM products in order to generate revenue.
• Assisting customers with after-sales service e.g. change of reservation.
• Proposing additional services and information to clients to enhance customer service and loyalty.

Qualification
• University Degree.
• Language required: fluent in Mandarin & English are mandatory. French or Cantonese is a plus.
• Good negotiation and communication skills.
• Patient, hard-working, able to work under pressure.
• Be computer literate.
• Experience in servicing / travel industry is preferable.
• Working experience with foreign airlines is preferable.
• Experience in Tele-service is preferable.

Application process
If you are highly motivated and meet all the requirements and qualifications, please send your application (CV with a photo and cover letter in English stating your expected salary) by e-mail to:

mail.job.application.china@airfrance.fr
 
Applications, which do not meet all the requirements and qualifications, will not be considered.