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Air France is always there for you: whether it is a delayed flight, travel experiences, ticket refund, lost or damaged baggage or lost property... It is our greatest wish to offer you an efficient solution as quickly as possible.


Air France Reservation

- Telephone sales
To purchase your ticket by telephone, please call 1 800 667-2747
Opened 7 days a week: Monday to Sunday from 8:00-23:59

Air France applies a service fee of $20 will for tickets issued at the Air France Sales and Service Center

- For the hearing-impaired
Please call 1 800-831-4488.

- Saphir
With Saphir, we do our best to make traveling easier for reduced mobility passengers.

Requesting online help

Do you need help using our website?
Our online help service is available to answer your questions about:
  • booking and purchasing tickets,
  • printing your boarding card,
  • receiving a trip reminder,
  • requesting a receipt.
or you can contact our eSErvices department at 1 800 992-3932.
Opened daily from 8:00-19:30 e.s.t .

Requesting a ticket refund

A refund is subject to the conditions of the fare you purchased.

Declaring a baggage incident or lost property

Did you leave any personal belongings or carry-on baggage onboard an Air France aircraft, in a waiting room or at a check-in desk?
Were you unable to locate your baggage on arrival or was it damaged?
We do our best to help you resolve these issues.

Contacting Flying Blue

For all questions concerning your loyalty program and using your Miles, contact Flying Blue directly.

Air France ticket offices

Find addresses and contact information for Air France ticket offices in Canada and worldwide.

Air France Montreal Agency: Pierre-Elliott Trudeau airport


Opened Monday to Sunday: 1:30 pm- 7:00 pm

Air France Toronto Agency: Lester B. Pearson Airport Terminal 3

Opened Daily: 12:30 pm -7:00 pm

Air France applies a service fee of $30 for tickets purchased in their Canadian Agencies.

Hotel and rental car services

Booking a car

Do you have a question about your current reservation? Would you like to cancel or modify your reservation?

Please contact your rental car company directly, using the phone number listed in the confirmation e-mail you received when booking. Please remember to have your reservation number handy.

Booking a hotel room

To review or modify your reservation, you can contact our partner by phone at 1-800-780-5733 (7 days a week) or use our online help form
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