Baggage services and lost items
Declare missing baggage online within 48 hours of your arrival. As a result, save time at the airport and process your declaration worry-free.
To do this, please provide the baggage receipt you received at baggage check-in. You must indicate the number containing 2 letters and 6 digits printed on the baggage tag.
We will issue a document (entitled "Property Irregularity Report - PIR") that you must fill out before leaving the airport. You will then receive a file number. Please keep it to track your request.
* Or its representative
- You can also fill out the PDF version of the inventory form, which is available online.
- If your baggage has not been located after 21 days, customer service in your country of residence will contact you directly.
- You can also contact customer service in your country or residence at any time.
You can also contact customer service in your country of residence.
Please note: when checking in baggage, you can make a special declaration if the value of your property exceeds the maximum compensation provided (€1,295*). Depending on the difference, you will be compensated at its true value in case of loss.
* Compensation is counted in Special Drawing Rights (SDR). The SDR is the currency used by the International Monetary Fund. 1,131 SDR converts to approximately €1,295 (this conversion rate varies according to fluctuations in currency).