Air France Sky Team

Legal Notices
General Conditions of Sale


Fares quoted include all taxes, except where taxes are collected locally at airport check-in.

Please note that all quotes remain subject to changes and are only guaranteed when the booking has been confirmed.

Unrestricted fares in First (l'Espace Premiere) and Business class (l'Espace Affaires): Changes of travel dates and refund are permitted without penalty. The revalidation of the ticket must be done at an Air France office and any refund by the issuing office.

Unrestricted Economy class (Alizé, Tempo Challenge, Tempo): Changes of travel dates and refund are permitted against a fee. The revalidation of the ticket must be done at an Air France office and any refund by the issuing office.

Restricted fares in First, Business and Economy class are subject to limited availability. These fares may be subject to substantial restrictions such as an advance purchase requirement, a minimum and/or maximum stay requirement, penalties linked to changes (if permitted at all), infant or child's discounts may not be available. Some restricted tickets (our lowest rates) are totally non refundable.

Important : These conditions vary according to destination and period of travel.

For more information on the conditions of the fare you are booking, please call Air France.

From Bulgaria :
Bulgarian, French or English
From Monday to Friday, Tel: +359 2 9397010
between 9:00 a.m. and 17:30 p.m.
For weekends and public holidays:
Tel: +359 2 9459277 between 9:00 a.m. and 17:00 p.m.
Tel:+359 2 9373207 between 12:15 p.m. and 14:15 p.m.

Sequential use of flight coupons

You are required to use your flight coupons in the order in which they were issued. (In accordance with Article III, paragraph 3 of the Air France General Conditions of Carriage, without the exeptional agreement of the carrier, each ticket must be used in its entirely and in the order in which the coupons are issued.)

Types of flights

OP: abbreviation for "operated" which means that an Air France flight is operated by a partner airline with who it has a commercial agreement.

Code-sharing: Air France has teamed up with other airlines to operate flights jointly under a shared code, thus offering even more destinations and frequencies. Flights are operated under both Air France and the partner's flight number.

Franchised flights: Air France franchises the routes of several airlines under the name " Air France By", offering several connections within France and Europe with Brit Air, British European, City Jet, Compagnie Corse Méditéranée, Proteus Airlines and Régional. These companies operate under Air France livery and use AF flight numbers. In-flight service is up to Air France standards, adapted to the routes and the aircraft size. These franchised flights offer you direct and frequent links completing Air France's own network.

When booking on

You confirm that you have checked and will comply with all travel requirements such as visas, customs documents and other formalities of entrance of the country of destination and transit.
You agree that the personal data, which has been provided to Air France in connection with this booking,may be forwarded to government authorities for security purposes.

Special Assistance If you need Special Assistance, or if your are travelling with a pet, Air France advises you to make your reservation by phone. Internet reservations do not currently allow us to identify the type of assistance you will need during your travel, therefore please contact our Reservation Centre on +359 2 9397010 for all necessary applicable procedures. Reserving your trip by telephone at least 48 hours in advance is essential. This time period allows us to organize your trip in the best possible conditions of comfort and safety.

Secured Online payment

We are pleased to offer secure online payment using SSL (Secure Socket Layer) technology. SSL works by encrypting all communications between your computer and our server so that the information cannot be intercepted. If your browser is SSL equipped, your transaction will be secured automatically.

Internet Service Fees

A service fee of 5€ is charged for each ticket bought on
Infants under 2 years not occupying a seat are exempted from the service fee.

Please note that in case of cancellation Service Fees are not refundable.

Privacy Policy

Your personal data compiled during the reservation process (surname, first name, e-mail,...) will be used for the sole purpose of placing and carrying out your order (buying and selling air tickets) online. Without your consent, Air France will not be able to continue the selling procedure and the transaction will be impossible.

Air France shall:
- Actively protect unauthorised access to personal data stored in its computers;
- Refrain from communicating, selling or providing access in any way personal data collected via our booking system to outside companies or organisations;
- Not use your personal data for commercial or promotional purposes, except if you have accepted that certain customised data is sent to you by Air France or if you subscribed to our electronic newsletter.

Visas, passports, vaccinations and health

Please be advised that it is your responsibility to determine and obtain whatever documentation that is required, so make sure that you prepare your trip well in advance. Please contact the appropriate embassy or consulate. Passport holders from certain countries may require visas to enter or transit France and/or other countries.